Además, también se trata del hecho de que no se pueden realizar más solicitudes de retiro después de los 3x500€. Esto demuestra claramente, a mi modo de ver, que el casino está esperando que apuestes tus ganancias, lo que en mi opinión es casi un delito penal de fraude.
It is possible that the casino could have such tactics but definitely do not do anything with the withdrawals. We try to stick to our standard, which is that the casino should be able to send the player his money with all checks and other things. After this time we then contact the casino. I would certainly add that if you need to pay bills, it's probably not wise to play in casinos and rely on the money from them. Players should play with the money they have on the side and not the money they need to function.
No se trata de que yo tenga que pagar facturas. Se trata de lo básico y el casino simplemente no cumple con ese requisito. Tarda entre 3 y 5 días en procesarlo, lo que habría sido el miércoles de la semana pasada, viernes a más tardar.
Yes, the casino should always fit into the time limit it has in the Terms and Conditions, but that's just not the case. I guess I would wait for the fact that if nothing happens then our team will try to help you and when you get the money then you can say goodbye to the casino. I don't think I have a better plan for now.
Está claro que no volveré a apostar ni un euro más con todo este grupo; nunca me ha pasado eso en 15 años que llevo jugando en casinos online.
Sería muy bueno si pudieras abrir el estuche ahora
There are quite a lot of complaints and Nick is doing his best to help you. In the complaints section on the top right you have a timer that each side still has time to answer. So I guess that's what I would orient myself by.
Sí, pero según mi experiencia, no responden de todos modos. Ya he escrito 312 correos electrónicos al servicio de asistencia y he recibido 4 respuestas con el mismo texto. Creo que son simplemente estafadores.
With all possible honesty, you are, on the other hand, have been spamming them by emails. Really, do you think anyone will reply to even half of what you sent? 🙁 Also, if the casino is consistent with the situation, providing different responses would be quite weird. Be patient , please. I guess you already know how complaints work.
Para ser sincero, no me importa si les envío spam o no. Son ellos los que me deben algo, no yo. Si fuera al revés, recibiría una carta de cobro de inmediato.
Makes sense. I'm just saying such an approach will very likely flag you, if you know what I mean. Then, it is much more difficult to get in touch with anyone at the casino.
Sé lo que quieres decir, pero ¿qué más puedo hacer?
Of course, you do whatever you believe is best, but sometimes we really have to try to be more patient and wait, even though it is not easy.🤷♀️
I requested a withdrawal, and they keep delaying it with excuses about a "high volume of requests." They refuse to give a clear date and just keep stalling. Many other players have faced the same issue, waiting for weeks or even months.
They take your money but don’t pay out! I believe they purposely delay withdrawals, hoping users will cancel and gamble it away. Avoid this casino at all costs if you don’t want to get scammed!
Please know that it is nothing unusual that a casino can experience some delays because of the high number of withdrawals.
May I ask if your account is fully verified and if you had any successful withdrawals there before, though?
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