Sadly, it is! Take this as a lesson and always find a few details - license included - before trying an unknown casino. 🙁
Feel free to create a complaint though. It is free and might help you.
https://casino.guru/complaints/create
I have just submitted a claim.
The rating of the casino is down. With this rating I will not deposit.
I think it's the right step to file a complaint, since the casino can't answer you within the KYC.
As far as the safety index (rating) is concerned, I always recommend you to do at least a little research about it before you decide to play in a casino. User reviews or complaints can help in this case too and therefore the player will have at least some information about where he is going to deposit his money. I think you'll definitely do that next time, am I right ?
Anyway, I hope your situation will be resolved as soon as possible and everything will be fine.
I had an account there, managed to withdraw two times if I remember correctly, I think in total I cashed out 700 USD approximately, KYC is enforced after 2k USD/EUR in cumulative withdrawals, both withdrawals took less than 4 hours. One thing I know is their support is horribly slow, so KYC definitely can take ages to be completed in case they have the intention of paying out (eventually)
I am trying to withdraw for the first time. That's far from two thousand dollars. IT SEEMS THAT THERE IS NO ONE ON THEIR LIVECHAT AT THE MOMENT. And it seems that there is no person in charge to read the email
This is exactly what happened to me in a casino related to this one last year, requested a withdrawal, they enforced KYC, sent my documents and they took around one month to verify them, during that month I was completely ignored too, no live chat and no support by mail. All you can do by the moment is file a complaint and wait, hopefully they will react to it.
Also try to contact them through telegram, I remember I communicated with someone from this casino through telegram with an user they gave me on a promotional mail, maybe it's still active
To be honest, I gave up on this scam casino. I gambled all my money and lost it
This is indeed sad news. No wonder the safety index is so low 🙁
Anyway, thank you for sharing your experiences, with luck, you spare some others this bitter end...
Speaking about experiences, how did you find this "casino" in the first place? Some advertisement, maybe? 🤔
I found it at the casino guru. It's very difficult to say...
Always make sure to check what the users say about each casino, time ago I warned this casino being related to Slotella (which used to be a real casino and now it seems it became a scam casino), there are two others who are also related to Slotella and Slothub (morespin and slotpot), so be careful is you come across these sites.
I suppose these are casinos run by a hidden conglomerate who open many casinos under different groups with the sole purpose of scamming users when they get enough cash to run with, I truly believe this is the case, I can't be wrong, I was right when I closed my account in this casino because I thought they would become a scam just like slotella, out of all the times I felt there was something fishy with any casino I have not being wrong so far 😁 sadly I don't think there is much to do to recover your money, when a casino decides to scam users there is nothing to do
Thanks for the reply. Slotpot is also considered to be the genealogy of this casino. If you have time, please join slotpot to check. Help us with your insights
Opened an account there, they gave me a 250 bucks balance, had some fun with it to be honest, doesn't change the fact they are related to all these other scam casinos. I already closed my account there, live support is horribly slow, so you can definitely tell they will also take slothub and slotella's path sooner or later, be careful, don't deposit there or on any other site related to this casino
I see!
It would be best to check its safety index, especially user feedback, occasionally. That is also a great thing to do before you register at any casino.
You know an unlicensed casino with such a low rating is not the safest place to deposit. 🙁
What was the score of this casino in July?
I'm shure it's around 5.
In my opinion, more important than licenses and points is the ability to withdrawal.
Can't add average withdrawal time to casino information?
I think that casinos that will probably collapse will have a longer withdrawal time.
For example, someone applies for a withdrawal. And if it is taking longer than the most recent withdrawal time infomation, the someone can also assume that something is wrong.
Hello.
Good point; the score was 5,5 I'd say. Then they decided to send it to hell by applying a no-reaction policy to complaints 🙁.
To your suggestion, not bad, but how would you define the threshold separating longer than usual from "acceptable"? You need to measure that for each country, payment option, KYC, and still you won't get close results, I'd say.
Slotpot, I do not advise, won several hundred dollars, the withdrawal of the winnings was canceled, and verification was requested, 7 days have passed since sending, documents and silence
I look forward to further updates.
Documents today slotpot confirmed, money on Tether, received in 20 minutes
So it's great that you finally managed to pass verification and got your money. 😊🎉
It's always a relieving feeling when you don't have to worry and ask everywhere what's going on.
Anyway, I suppose you'll be more careful about depositing now and you probably won't put your money in this casino again, am I right ?
I’m trying to get my winnings now for 3 weeks, its been cancelled once and verification took 1 week. Now my withdrawal is pending for (9) days!
1700 eur..
Cursos educativos, profesionales y gratuitos para empleados de casinos online que tienen el objetivo de hacer un repaso de las buenas prácticas de la industria para mejorar la experiencia del jugador y ofrecer un enfoque justo de los juegos de azar.
Hemos puesto en marcha esta iniciativa con el objetivo de crear un sistema global de autoexclusión que permitirá que los jugadores vulnerables bloqueen su propio acceso a los sitios de juego online.
Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
