I am currently experiencing serious issues with withdrawals from Spinorhino.
My withdrawal of €9575 has been delayed without any clear explanation. I only receive standard responses such as "internal processing" and "high priority," but no specific information, no timeline, and no transparency.
All requested verification steps have been completed, yet the payout is still not processed.
This lack of clarity and repeated delays are extremely concerning, especially for such a significant amount.
I strongly advise others to be cautious. I will update this review if the situation is resolved and the payment is completed.
Spinorhino UPDATE: I have contacted support multiple times, but I only receive generic copy-paste responses such as "our relevant department is working on it" without any specific information.
I explicitly asked:
- whether my withdrawal has been approved
- what the exact status is
- and for a clear timeframe
However, I did not receive any concrete answers even I am fully verified.
Hello, I reckon you could not see this casino review, so let me add that we also warn players to steer clear of this casino. Based on the findings, it is a very hazardous place to deposit and also should currently be under maintenance, which means it's not very operational. 🙁
Would you say you managed to speak with a real person?
Probablemente no, ya que las respuestas eran simplemente copias y pegas, y mi pregunta sobre el cronograma nunca fue respondida. Parece una estafa. Desafortunadamente, me di cuenta de las malas reseñas demasiado tarde. Me lo mostraron erróneamente como parte de una cadena de casinos, lo cual no es cierto. ¿Podrían ayudarme?
Update: https://spinorhino1.com does not reply anymore to Chat or Emails.
I can see that you have already submitted your complaint, so our team will try to get in contact with the casino as soon as possible.
Unfortunately, when it comes to casinos with such a low safety index as this one, we did not have much luck because they didn't want to communicate with us, and therefore, we were unable to resolve our users' complaints.
But we need to wait and see how it will go, so please be patient, and you will be informed about what to do next.
Gracias. Si necesita algún otro correo electrónico, captura de pantalla o transcripción del chat, por favor, avíseme. He documentado todo debidamente.
Our complaint team will surely inform you what is needed; do not worry at all.
Actualización: El pago sigue pendiente. No pasa nada. Solo recibo excusas sin fundamento sobre la demora. La verificación está completa y confirmada. El bono no se utilizó.
Unfortunately, as of now, there is nothing that can be done. We need to wait.
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En breve te redirigiremos al sitio web del casino. Debes esperar un poco. Si usas un bloqueador de anuncios, comprueba su configuración.
