Hola, jugué en este casino y pregunté hace unos días si había un límite de depósito, pero al parecer no lo tienen... Perdí 2000 SEK y los envié a soporte, pero no me bloquearon. Saludos, Sussi89.
He enviado esto.
i have send this today i hope they answer me soon
And i habe chat with them
Hey, I'm sorry you lost money at the casino. You sent the first screenshot where you talked about it on live chat that you would like to have a deposit limit. What was the date of that conversation?
I see that after you mentioned gambling addiction where they recommended you to email them, they still haven't written you back?
If you had a problem closing your account we would try to help you, but I doubt the casino solves such problems on weekends so I wouldn't expect them to write you back.
Tell me if you hear back what's new?
¿el 10/7 de julio?
I almost spend 500€ on this casino sinse then and I have withdraw but deposit again and lost 😭no I get not any answer from them
Thank you, but in this case it probably won't be possible to get a refund. Since the casino didn't have a deposit limit and you talked to them for 10 and then about 16 weeks later you wrote that you have a gambling addiction, the casino had no way of knowing. It doesn't really work that way I would say. Probably the most important thing is to mention it to them right away and clearly, preferably through multiple channels.
But if you have a problem with closing your account, we'll try to help you with that situation.
Si, necesito ayuda para cerrarlo porque aún no me han contestado sobre esto, saludos, Susanna
In that case, you can file a complaint with us. I saw that you are dealing with a similar case of account closure at another casino, so you probably already know how it works.🙂
Yes I want help with close it
Okay, use this link and lodge a complaint please so our tea can start helping. 😀
I send this to them but still my account open
first I send the 13/7 then 16/7 now is 25/7 july
Todavía no me han suspendido la cuenta así que...
May I ask if you replied to all the questions Petronela asked in your complaint?
Only that way will we be able to move forward, you know.
And also please know that it is very important to watch the timer on the complaint. 🙏
Good casino
Cursos educativos, profesionales y gratuitos para empleados de casinos online que tienen el objetivo de hacer un repaso de las buenas prácticas de la industria para mejorar la experiencia del jugador y ofrecer un enfoque justo de los juegos de azar.
Hemos puesto en marcha esta iniciativa con el objetivo de crear un sistema global de autoexclusión que permitirá que los jugadores vulnerables bloqueen su propio acceso a los sitios de juego online.
Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
En breve te redirigiremos al sitio web del casino. Debes esperar un poco. Si usas un bloqueador de anuncios, comprueba su configuración.
