hace 1 año
Si quieres hablar de cualquier tema relacionado con Starda Casino, como sus juegos, bonos, métodos de pago, problemas con tu cuenta, funciones de juego responsable o cualquier otro asunto, este es el lugar.
Tema general sobre Starda Casino
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hace 1 año
no se puede jugar con euros, pero con rublos rusos? ¿No están excluidos del iban? me parece muy extraño
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hace 1 año
Well, quite a question for support, I'd say. 🤔
I found that "On 26 February 2022, Cyprus, Italy, Hungary and Germany confirmed that they would not block the Russian exclusion from SWIFT."
I take it as a ban for the organizations set in "unfriendly countries", not for currency. Not the expert myself though.
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hace 1 año
Los casinos son estafadores. Me han estado torturando durante un mes. Envié todas las fotos - aceptaron la foto. Y piden demasiadas fotos. ¡Selfie con TIN, selfie con certificado de nacimiento, selfie con SNILS, foto de pasaporte, selfie con pasaporte! ¡Absurdo! Tantos documentos. ¿Quizás me iban a pedir un préstamo? Y dijeron que puedes hacer un retiro, todo está bien. ¿Y qué crees que pasó? ¡Claro que no salió nada! ¡Mintieron descaradamente! ¡y dijeron que se necesita un control adicional 72 horas! ¡Todos ustedes entienden que más adelante habrá nuevas razones para no pagar! Luego dicen esperar un año y así sucesivamente. Y es todo por $80!!!! ¡El casino está en bancarrota!
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hace 1 año
Hello there! I'm so glad you've found this forum and come here! I truly think the casino must have quite a good reason for such excessive demands - withdrawal is worth $80? That's close to "ridiculous".
Can't speak on behalf of the casino, but if the casinos suspect you of some kind of fraud, I would expect a verification call instead.
I unintentionally found you're using VPN software pretty often changing the countries, due to that, you may (not saying you are) seem suspicious to the casino, perhaps. Just a thought.
Good luck with the complaint, and keep us posted!
hace 1 año
Depositó 25 € y ganó 11843 €. El dinero llegó en un instante, se transfirieron al menos 1.000 € a la cuenta cuatro veces al día.
Nunca había ganado tanto dinero.
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hace 1 año
Hi there, and congratulations!
That's indeed a very interesting sum, given the value of the deposit. 👍🙌
In such cases, it is usually divided into several payouts that meet the withdrawal limits.
So, 4 parts made it home, and the rest is on the way, I guess. 4k per day is not so bad, I'd say. I mean, I'm glad you picked a casino with very reasonable withdrawal limits.
Sometimes players do not care much about the limits in advance and then become angry when they hit big and must wait several months to get the full amount. 🙂
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hace 1 año
Todas las piezas llegaron a casa, recién fueron distribuidas.
Porque solo podía transferir 1000€ por retiro y solo podía hacer 4 retiros por día.
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hace 1 año
That's probably the first time I hear about a rule of 4 withdrawals per day. Anyway, I'm glad it ended up well for you 🙂
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mainizel
hace 1 año
Hello.
I think it would be good to clarify that self-exclusion is a responsible gambling tool designed for players struggling with control or facing gambling harm. In practical terms, it involves blocking the player's account and personal data, preventing further play.
It usually goes hand in hand with declaring a gambling problem in order to close the account as soon as possible. Closed accounts are not meant to be reopened. Here comes the word "exclusion" It's designed to be permanent.
In light of that, I understand the chat operators might be confused.
Players might want their accounts to be closed right away, even if there is no risk of an unhealthy temptation. In such a case, the account might be reopened in the future.
What you were seeking is sort of a cooling period, a time you want your account to be frozen. But soon after, you are allowed to get back and continue playing. Am I correct, please?
On the other hand, I can't say I understand Freya's response. Since I'm not familiar with the whole background, I find it a bit confusing.
As a result of her action, though, your account was closed permanently, which is not what you asked for, I'd say.
And here comes another issue, If I may guess, I'd say she purely focused on the fact that you had opened two accounts, but she also, let's say, overlooked the context.
Well, may I know whether you've gotten your full balance out of the casino, please? Because if not, I'm quite convinced submitting a complaint won't be a mistake. As I say, I'm not fully familiar with the whole situation, yet a little investigation won't hurt, especially if you have some doubts.
Are you up to one?
hace 1 año
The casino reached out to me. This issue was resolved.
hace 1 año
Perfect so I'm glad that everything turned out well in the end. 😊👍
Are you going to stay in this casino even though there were such problems or are you going to move elsewhere ?
hace 9 meses
Estoy encantado con el casino.
Verificación y retiro súper rápidos en 20 minutos.
Me quedaré aquí ahora.
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hace 9 meses
That's perfect. I think it would deserve a review, so if you're interested you can do so here. 😀😎👍
As for the withdrawals, what method do you use to collect the money ?
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hace 9 meses
Ni siquiera pagan el primer retiro. Son estafadores. Se puede ver que en el chat el encargado toma las decisiones, ¡lo que hace que todo sea muy sospechoso!
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hace 9 meses
Hi, did you have a problem in this casino too and they didn't cash you out here ? Do you know the reason ? Please tell us a bit more so we can ty to help you.
Sommer2021
hace 7 meses
So do I understand correctly that you requested a withdrawal for the amount you haven't had in your account, and they paid it? Very strange indeed. Luckily, they fixed it right away. Now you just need to wait until the amount is back in your account, and only then will you be able to request the right amount to be withdrawn. Make sure to let us know how all this is going.
hace 4 meses
Pagué por transferencia bancaria el viernes y todavía no he recibido el dinero en mi cuenta. Sin embargo, me lo debitaron del banco.
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hace 4 meses
Envíe al casino una copia del depósito/extracto bancario.
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hace 4 meses
Pagué por transferencia bancaria el viernes y todavía no he recibido el dinero en mi cuenta. Sin embargo, me lo debitaron del banco.
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hace 4 meses
Have you contacted the casino about this problem? I would probably try to notify them as well and they will probably ask you what the other player sent.
Will you please try and let me know how it turns out ?
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