My boyfriend and I both won and once we submitted requests they blocked me on messenger and no longer reply to him.
In total we spent around 200 and won $600. $200 on my account and $400 on his account. They don't respond at all anymore pretty disheartening especially because they had let him cash out once before.
May I ask if you read the terms of this casino, please? It is not unusual that most online casinos do not allow players to play from one device, internet connection, or even IPL. Could this be the case, I wonder?
My boyfriend and I have separate devices, using our mobile data and they were perfectly fine communicating with him regarding my account and payment method, cash app. And perfectly fine accepting payments etc until we won on Thursday.
I surely understand that. The question here is whether you have both of your accounts fully verified there. Usually, the casino cannot see anything before the verification process starts because they do not verify your account when you deposit.
So, did you both pass the verification process?
Yes we previously both had them successfully verified. We were given a promotional bonus for the verification confirmation.
So in this case, I would suggest you both file a complaint here with our team. Please keep in mind that you need to submit the complaints separately and provide all the relevant information.
Here is the link where you can do so. Keep us informed about any updates, please.
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