Never play real money to this casino , you will never be able to withdraw money..
Can you provide more details, please?
It's very important to proceed with your complaint, so kindly update Nick about what has happened.
You can do so here. Thank you in advance.
I am still waiting for my withdrawl to clear at bank from winning days. It was processed as they say 7 days ago and still hasn't hit my bank
I would ask the casino for transaction ID or confirmation.
Is this your first withdrawal? I guess the verification has been already approved too, right?
Terrible casino retiene su retiro por días, cancela y no le notifica, solo perderá su dinero aquí, huya de sitios de este tipo
Have you tried to contact them and asked for the reason? It's better to know the reason before you try to request another withdrawal since it can be declined for the same reason as well.
Si, solo dijeron que era un error bancario inexistente, en todos los demás casinos puse los mismos datos para retiros, nunca hubo problema solo con este casino, y unos cuantos estafadores más.
So sadly, not just in this casino. You know the non-existent error bank term is a pretty non-saying expression. What explanations did you get from the few others you mentioned, please?
No dieron ninguna explicación solo eso y después de 3 días, Dama NV paga el mismo día, nunca tarde. Este casino pertenece a Dama NV pero el tratamiento interno no parece serlo.
I wouldn't say all of Dana's casinos are under the same customer care. But it doesn't matter, I'd say. The casino stated there is an issue, so logically it means a delay. Hopefully, this one will find a solution soon.
They should keep you informed, at least.
Winning days is a scam site who dont pay, with horrible support staff who play mind games with copy and paste answers and wont answer questions.
I very much doubt I will get paid my winnings I am currently trying to get. So anyone reading this please stay away from winning days, Just dont join them, plenty of other good casinos available, just not them.
I see from your review, which is currently in the pendinf state and we will get to it later today, that you have been struggling for more than a week or so. The casino claimed your Skrill account does not support payment and suggested a bank transfer. I hope I provided the basics.
Could you perhaps add the rest, please.
Not to come across as defensive, but I was just thinking that Skrill could be paired with a debit card. Additionally, if you reside in New Zealand, it is possible that laws prohibiting gambling-related card transactions have also been implemented there. That takes place in Australia.
It is just an idea, and naturally, I think the casino ought to give enough explanation. In any case, we are interested to see when you get the money! Keep us posted, please.
Hi Radka, I deposited with skrill to them. I get/have had payments from many different casinos to my verified skrill account, I dont know if its paired to my debit card? , I get withdrawals from skrill via bank transfer but I have deposited into skrill via my debit card if that means paired? (also I still get payments from other casinos direct to my debit card). I'm sure the skrill problem is not my end if there is a problem at all. They asked me to sort it out with skrill? On the skrill website it says the sender needs to contact skrill if payment problems.
I suggested the bank transfer after they pulled the skrill thing and they said no. So I said I will go public about this and then they offered bank transfer. But now they just keep canceling bank withdraw like they did with skrill. Saying , theres been a error request it again or I put details in wrong, wont answer my question about whats wrong with details. I put in my Name , Bank name , Swift code and my account number , the same way I have had many other bank transfers from online casinos and they just keep putting it back to my balance.
The way the support wont answer any questions , just give copy and paste answers is just so wrong and a big red flag.
Anyway I will happily adjust any complaint I have made to reflect correct info about no payment, if payment is made by winningdays, but I will keep and tell more info in current and future reviews elsewhere about my horrible experience with the worst support staff I have ever encountered.
Hi, and thank you!
It seems we can put the debit card matter aside, I just wanted to be sure this is not an issue.
The rest of what you described is indeed a big issue. I would not wait a moment and start the complaint; if nothing else, they should take the situation a bit more seriously.
There is a thing, though - embrace yourself: we curently give casinos 14 full days to sort things out on their own, so despite my personal opinion, you have to wait one way or another. Yet it does not mean you can't submit the complaint request anyway.
I keep my fingers crossed for you, this casino definitely has huge reserves when it comes to addressing its players.
Radka, thanks for the reply.
I was gonna start a complaint here but wasn't sure if I should as I also have a complaint elsewhere that got a Dispute Resolution Official assigned.
just a update, They have now reversed my bank transfer withdrawal about ten times telling me I have put wrong info. When I ask what is wrong they tell me contact my bank etc.
I know my bank info is correct and have been paid many times from other casinos with the info Im providing which is :
Name: **** ******
Bank : Kiwibank Limited, Level 9, 20 Customhouse Quay, Wellington, 6011, New Zealand
SWIFT code: KIWINZ22
Account number: 389**********00
The winning days bank withdrawal form is like this:
Name:
Bank:
Clearing code:
account number:
So no matter how I input my data they sey it is wrong. I have asked for clarication on exactly where to put my details to match there withdrawal form but no answer.
I have asked for them to make a manual bank transfer to me but no reply.
I took a screenshot on 07/08/24 of my pending withdrawal after they cancelled it back twice, so they have had plenty of time to make payment.
Hopefully I hear something back from the D.R.O soon.
Thanks.
I'm wondering if the clearing code could be something different than what you enter there. But unless the casino helps you with these things, it might just be my guess. Anyway, I'm curious to see what will be resolved and if you are interested, like Radka said, you can try to file a complaint with us and we'll see what can be done.
I hope the whole situation will soon be behind you and successful.
Hi Jaro, Yeah different bank system on the withdrawal input form it seems as some info from google:
What is a clearing code? A National Clearing Code (NCC) is needed for making a payment to an account that doesn't have an IBAN. They are also known as Routing Codes. If you have a SWIFT/BIC or IBAN code then you don't need an NCC. These days they are mostly used for payments outside the EU.
My bank uses the SWIFT/BIC system. This should not be a problem though as this info:
You can receive money into your account from another bank almost anywhere in the world.
What the person or organisation sending you money needs
Your information
The full name of your Kiwibank account
If the money is going to:
Your transaction account, they'll need your 15-digit account number
Their information
To comply with anti-money laundering legislation, the person or organisation sending you money needs to include:
Their account number at the sending bank
Their full name or company name – no initials, everything needs to be spelled out in full
Their full street address or business street address. PO box numbers aren't acceptable.
If the sender doesn't include this information, we won't be able to credit the money to your account.
Kiwibank's details
Kiwibank Limited, Level 9, 20 Customhouse Quay, Wellington, 6011, New Zealand
SWIFT code: KIWINZ22
A SWIFT code, also known as BIC code, is a series of 8 or 11 alphanumeric characters which uniquely identifies a financial institution or bank.
Some banks may ask for a 11 character SWIFT code, in this instance please use KIWINZ22XXX.
Extra information you might need to supply
You may be asked to provide extra information like BSB numbers, sort codes, routing codes or IBAN numbers. These are just different terms used overseas for bank, branch and account numbers. Your full Kiwibank account number starting with ‘38’ includes these details.
Sorry for posting alot of boring bank info but it explains it and thanks for the words of support Jaro,
Its in the A.M for me now but if no miracle developments happen in my sleep I will start a complaint when fresh and able.
Cheers.
Never mind, maybe this information will help someone too, so it's certainly not boring. It would be best if the casino could help what is maybe entered wrong and so on, so that you know what is correct or maybe it will just be in the form of how it is entered.
Anyway, if nothing changes then a complaint would be a good step as you have got nowhere so far.
Let me know how you decide then. 🙂
Update: I have been paid by Winningdays via bank transfer.
I don't know why all sudden they started behaving like a legit casino , but I sent a email to them with official complaint , telling them a brief rundown of the things I experienced from the staff etc , also telling them its the worst support I have encountered in about 20 years of online activity and asking to be paid via skrill or manual bank transfer with needed info.
The next morning I have a reply with apology and the exact way to put my bank info into their form. So I request and after waiting the weekend its now in my bank.
Thanks to the help/members/platform casinoguru,
Cheers!
Cursos educativos, profesionales y gratuitos para empleados de casinos online que tienen el objetivo de hacer un repaso de las buenas prácticas de la industria para mejorar la experiencia del jugador y ofrecer un enfoque justo de los juegos de azar.
Hemos puesto en marcha esta iniciativa con el objetivo de crear un sistema global de autoexclusión que permitirá que los jugadores vulnerables bloqueen su propio acceso a los sitios de juego online.
Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
