hace 1 año
What's the deal with them not understanding the point of Bitcoin depositing and withdrawals !
Other Casino's I get my winnings just as fast as the deposit.
Raging Bull Slots and Bitcoin withdrawal!!??
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hace 1 año
He there.
I guess there must be something to say about that, have you ever asked the casino? Generally speaking, the most usual "troublemaker" is the KYC process, but it is just a wild guess since your post lacks more details.
One thing concerns me the most at this point - according to our review, the casino has closed:
https://casino.guru/raging-bull-casino-review-1
Can you get in touch with the live chat or play games, perhaps?
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hace 1 año
Hey Radka !
Well I'm new to guru and I had been using their site for on and off for a year and obviously I didn't check due to assumptions. We both see where it got me ..
Well wish me luck and thanks
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hace 1 año
Hey!
My fingers are crossed, that's for sure. So how does in look like now, any chat agent available, active support, perhaps? I hate to see ends like this thus I suggest submitting a complaint at least - one never knows.
Better to try something, ey?
In case you consider the complaint worth it, here you go:
https://casino.guru/complaints/create
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hace 1 año
Well chat is available and they have been responding. But of course, I'm getting the usual .."Once it's looked at by the department,then another 7 to 10 days for pay out ." Of course there has been the old " I have escalated the payout request" and i requested it on the 24th of last month .
I'm going to give them another hour and inquire about it through chat and if same response to my questions as before .Then I will file a complaint.
I will let you know soon on results.
Thanks Radka,stay blessed!
Editado
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hace 1 año
Hello, i did a review of the casino and it did not make the cut but i did prefer Planet7 , now that they are owned by the same group I agree with staying on top of customer service and understanding why KYC is needed. Was this a bitcoin withdrawal? if that is the case? on my site i was able to find this info for withdrawals
"There are four payout methods available: check by mail, wire transfer, bank transfer, and Neteller. US residents are only able to use check by mail at this time. With the exception of withdrawals made through Neteller, all other options may be subject to a $40 processing fee depending on the withdrawal amount." let me know if they do not reply , here is my site review of planet7 and again they are in the same ownership group if i recall
Editado
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hace 1 año
Well chat is available and they have been responding. But of course, I'm getting the usual .."Once it's looked at by the department,then another 7 to 10 days for pay out ." Of course there has been the old " I have escalated the payout request" and i requested it on the 24th of last month .
I'm going to give them another hour and inquire about it through chat and if same response to my questions as before .Then I will file a complaint.
I will let you know soon on results.
Thanks Radka,stay blessed!
hace 1 año
I see!
No pressure - take your time. You know my opinion on this yet, the call is up to you. 🙂
We'll be here if you need us (I off on Monday, but do not hesitate to update us here anyway, I'll get back to you soon after)
Stay well!
hace 1 año
Well I woke up today and my account has been deactivated can't call or live chat now and definitely can't sign in.
Haven't responded to any emails of course and I spoke with them as I said I would and the got smart by way of chat . Say we said "give it 5 to 10 days". I said.. I did it's the 5th day now .! Amd got up this morning and bam can't sign in . 
hace 1 año
If they said give it 5 to 10 days, then I probably wouldn't come earlier than after 10 days to be honest. When a casino closes, it's never a good sign. I'm not sure about what's going on, but I assume they have a lot of issues and many things to deal with. They may have no intention to scam you, but they might be extremely busy right now. I can imagine they currently receive a lot of questions and requests from their customers. They must be flooded.
hace 1 año
It could be that just I've been through a few bad Casinos and it puts you back in that horrible mindset.
hace 1 año
Hello!
According to the latest events, I believe it will actually take some time. Daniel is correct when he says an almost-closed casino must be flooded by requests. If only I had known it is about to be closed...
hace 1 año
I know me and you both .. I definitely wouldn't have made any deposits...
hace 1 año
I'm sure it would immediately dissuade you from depositing there.
However, your complaint is waiting to be updated and Petronella would appreciate answers to her questions.
Do you think it would be possible to update her to try to help you ?
hace 1 año
Thanks for the nudge Jaro!
Been a busy week here.
I have responded to Petronella.
hace 1 año
It's absolutely fine, I was just trying to help. I saw that you wrote in your complaint that you spoke to the casino via online support and they replied that they will review your withdrawal in the next few days.
If you find out anything new could you let us know please ?
hace 1 año
Jaro I appreciate your help and I didn't take anything but that you were helping me.
Thank you !
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hace 1 año
Hello there!
As I can see in the complaint, it has reached the moment when the casino is addressed to provide an explanation. Good, I'm eager to see that, to be honest. Hopefully, we'll get somewhere soon enough. 🤞🤞🤞
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hace 1 año
Well by way of their online support they are saying it was approved today ! Fingers crossed 🤞
Editado
hace 1 año
Perfect. So if you get your funds, don't hesitate to tell us so we can congratulate you.
Anyway, If you will be successful, it would be also nice to let the complaint team know that you get paid.
Would it be possible to do so then ?
Good luck. 🙂✌🤞
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