¿Cómo presento una queja ante un casino?

On the slots palace page I have made deposits of at least €500 and there are only losses. Unreliable casino with a high suspicion of fraud. They do not credit the bonuses

Στη σελίδα slots palace έχω κάνει καταθέσεις τουλάχιστον 500€ και υπάρχουν μόνο απωλειες. Αναξιόπιστο καζίνο με μεγάλη αμφιβολία για απατη. Δεν πιστώνουν τα μπόνους

Also for self-exclusion you only have to communicate via chat and they don't do exclusion. They have to apply and it never gets completed.

Επίσης για αυτοαποκλεισμό πρέπει να επικοινωνήσεις μόνο μέσω chat και δεν κάνουν αποκλεισμο. Πρέπει να κάνουν αίτηση και δεν ολοκληρώνεται ποτε

Hi, so can I know on what basis you would like to file a complaint? Why don't they want to give you bonuses, did they tell you specifically what's going on?

As far as self-exclusion is concerned, this should be taken seriously and so when you contacted them about this request, nothing happened at all?

mrVegas doesn't want to give me my winnings!

Hello,

My name is Shohida Niyazova and I won 46000 SEK on MrVegas. I have now verified everything they asked and written to them several times, but I still can't withdraw my money. Every time I contact them they say it will work now, but then when I make a withdrawal it says pending for an hour and then the withdrawal is not approved. I have done everything they said but nothing works 🙁

mrVegas vill inte ge mig mina vinstpengar!

Hej,

jag heter shohida niyazova och vann 46000 kr på mrvegas, har nu verifierat allt dem frågat om och skrivit till dom flera gånger, men ändå så går det inte att ta ut mina pengar. Varje gång jag kontaktat dem så säger dem att det ska funka nu, men sen när jag väl gör ett uttag så står det pending i nån timme och sedan så godkänns inte uttaget. Har gjort allt som dem sagt men inget funkar🙁

Do you file the complaint?

Hi, I've read what your problem is in the casino. So when you try to withdraw, what is the reason for not giving it to you as an approve after an hour? What did they recommend and how long has the whole thing been going on?

I'll wait for the answer and see what can be done.

I don't know the reason, I have verified everything they asked me to verify and more. The DOm has said at least four times that I can make a withdrawal without any problems now, but then when I make a withdrawal it is not approved. When I ask them they say they are having problems making the withdrawal and tell me to be patient. But I want my money as soon as possible...

Jag vet inte anledningen, jag har verifierat allt dom bett mig att verifiera och mer. DOm har sagt minst fyra gånger att jag kan genomföra ett uttag utan problem nu, men sen när jag gjort ett uttag så godkänns den inte. När jag frågat dom så säger dem att dem har problem med att genomföra uttaget och säger att jag ska vara tålamodig. Men jag vill ha mina pengar så fort som möjligt...

Hi, do you also have a problem when you ask about the complaint?

no, they always answer when I ask about it but they always answer differently and now it's been four days

nej, dem svarar helts tiden när jag frågar om den men dem svarar anan svar hela tiden och nu har det gått fyra dagar

Of course the casino may have some technical difficulties, but of course it would be good if they communicate with you so you know what can happen and what to do. They should be able to inform you in the best way. 

I would like to add that we give casinos two 14 days to resolve a withdrawal or verification and if they fail to do so, you can file a complaint with us where we will try to help you. 

I hope that these difficulties will quickly pass and you will have your money back soon. 

I will be here if anything changes.

I want my money now.

Jag vill ha mina pengar nu

Well I guess you'll have to be patient I'd say in this case. The complaint is pending and until the casino makes a step forward, we will have to wait. 

As much as I'd like you to have the money right away, I'm not sure if that will be the case.😕

they have not make a step forward

Yes, because if they don't tell you anything, you will have to wait until Tomas collects everything he needs from you and then we will contact the casino. That's the step forward.

Hi casino guru,

now it has been a week and mrvegas hast mail me yet🙁 can’t you just contact mrvegas

We will get to everything, don't worry. But there are a lot of complaints, so it's not possible for Tomas to answer you right away. When he gets to you, there will definitely be progress in the case and we will also contact the casino.

But patience will be what we will all have to have now.

Hello.

I currently have €30,000 in my librabet account. I have requested a withdrawal for 4 days and nothing. I am still waiting.

I read on your site that they are scammers and I am terrified that I will lose my money. Has anyone been paid by librabet or should I start accepting that they are thieves and have stolen my money? If this is true, I will file a complaint against them.

Thanks!

Γεια σας.

Έχω αυτήν τη στιγνή 30.000€ στο λογαριασμό μου στην librabet. Έχω αιτηθεί ανάληψη εδώ και 4 μέρες κι τιποτα. Ακόμα στην αναμονή είμαι.

Διαβάζω στο site σας ότι είναι απατεώνες και έχω τρομοκρατηθεί ότι θα χάσω τα χρήματα μου. Έχει πληρωθεί κάποιος από την librabet ή να αρχίσω να αποδέχομαι ότι είναι κλέφτες καινμου κλέψανε τα λεφτά μου; Αν ισχύει αυτό, θα τους κάνω καταγγελιά.

ευχαριστώ!

Hi.

I saw your complaint here, where our team will need to wait 14 full days before they can intervene. It is the time period we usually give casinos to proceed with the withdrawal in every case.

From all the user reviews, you can learn that players have mixed experiences there, so I hope that you will receive your winnings soon.

Have you already passed the verification there?

Good evening again.

No, they haven't responded to me yet asking for identification documents.

Tell me we will manage to get my money. Please!!!

Kαλησπέρα και πάλι.

Όχι, δε μου έχουν απαντήσει ακόμα για να μου ζητήσουν έγγραφα ταυτοποίησης.

πείτε μου ότι θα καταφέρουμε να πάρουμε τα χρήματα μου. Σας παρακαλω!!!

Good evening.

Did you manage to get your money?

I have the same problem with Librabet. I have 31,000€ in winnings and they have disappeared.

I'm so angry I don't know what to do!

Καλησπέρα.

κατάφερες να πάρεις τα λεφτά σου;

έχω το ίδιο πρόβλημα το Librabet. Έχω 31.000€ κέρδη και είναι εξαφανισμένοι.

είμαι πολύ νευριασμένη δεν ξέρω τι να κανω!