The casino blocks my real funds account for no reason. (obviously because I was winning). And I can't withdraw my real money. I literally deposited €500, won one bet and had €1,200. I withdrew more than half and when I wanted the second one, the account was blocked. I didn't break any rules or multiacc etc. After submitting the complaint, I receive the information that "After reviewing the case, it was determined that the casino's investigation into its account activity was beyond the Complaints Team's scope to evaluate. Concluded, the complaint was rejected." Is this a joke? any gambling site can close someone's account without any reason with their money and CasinoGuru won't do anything about it? It will neither tag the casino to explain anything nor reduce the rating... dont understand.
Help is a joke?
I am really sorry for the whole situation you experienced at this casino and for the fact our team was not able to help you regarding your complaint.
As it was explained to you by one of our specialists, unfortunately, we don't deal with cases related to sports betting because we don't have a department dedicated to it. Therefore, we wouldn't know to tell you the truth, how to investigate the whole matter, and what to conclude.
Also, that is the reason why sportsbetting is not included in the safety index of the casinos on our website, so therefore the rating is not lowered in such cases.
You can try to contact one of these sites that we know deal with sports betting, and hopefully they will be able to offer you some help:
https://www.safebettingsites.com/complaints/
https://www.bookmakersreview.com/sportsbook-complaint/
https://www.bookmakers.bet/submit-a-complaint/
https://www.top100bookmakers.com/contact-us/
https://www.sportsbookreview.com/sportsbook-complaint/
Please let us know if you were able to get in touch with any of these and how your case goes.
Vale, ¿a qué se debe este cambio? Anteriormente, en años anteriores, se resolvían las reclamaciones relacionadas con las apuestas, yo mismo tuve varias reclamaciones resueltas el año pasado gracias a vuestra ayuda y las reclamaciones se referían única y exclusivamente a las apuestas deportivas.
We have never had any sports department here, and if we learn that the issue is regarding sport betting, we have to reject it.
As I can see from your previous complaints, there was no sports-related one, so that is why we have taken on trying to resolve it.
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