ArnN
hace 4 años
Estás seguro que reunías los requisitos?
Te fijaste en las condiciones de la promoción?
Que te dicen en el soporte en línea?
ArnN
hace 4 años
Do you have a link to the promotion page?
ArnN
hace 4 años
Dear ArnN,
It is rather strange to hear this statement, which is completely false. We are very confused about this
We have checked all the information regarding your account № 216083249. As we can see, you made your first deposit on the 4th of August in the amount of 62 euros
1) We have found out that you don't follow all the Rules correctly in order to get the "Lucky Friday" bonus. Please, note:
- If a customer has made a withdrawal before a deposit is made, the "Lucky Friday" bonus will not be credited to the customer's account (as in your case)
- The offer cannot be used in conjunction with any other promotional or special offers
Therefore, you are not eligible to get the "Lucky Friday" bonus according to the Rules above because you've already made a withdrawal earlier and you've already got the "100% bonus on the first deposit"
2) You need to read all the Rules about the "Lucky Friday" bonus attentively, which is stated on our website: https://br.1xbet.com/br/bonus/rules/black_friday/
3) We also checked your request to our Support Service. You have already been informed that you cannot receive the "Lucky Friday" bonus, as it was concluded that you don't follow correctly all the Rules
We hope we were able to help you and explain your situation in full
ArnN
hace 4 años
Dear ArnN,
We've checked all the information which you provided to us twice. As was mentioned before, the Rules state:
- If a customer has made a withdrawal before a deposit is made, the "Lucky Friday" bonus will not be credited to the customer's account
The Security Service informed us that you made a withdrawal before making a deposit. The withdrawal was made on 04.09.2020 at 05:09 PM (Brasilia Time) and only then you make a second deposit
Therefore, you didn't stick all the Rules correctly in order to get the "Lucky Friday" bonus
1xBet acted in accordance with the Rules, which are listed on our website in the public domain:
https://br.1xbet.com/br/bonus/rules/black_friday/
You can contact us in any time, we will be glad to assist you with any issues
1
ArnN
hace 4 años
Do you have a transcript of the conversation you had with the customer support? Then it would be easy to prove that they promised it to you.
hace 4 años
Did you meet the wagering requirements?
hace 4 años
They have responded you, I think their support team had read your report on our forum and tried to explain that for you.
ArnN
hace 4 años
Dear ArnN,
We've checked your correspondence with the Support Service. As we can see, you contacted them at the time when the withdrawal of funds was already made. They informed you that it is impossible to receive a bonus when withdrawal is made, since this fact contradicts the Rules of the "Lucky Friday" bonus
The Rule states:
- If a customer has made a withdrawal before a deposit is made, the "Lucky Friday" bonus will not be credited to the customer's account
In your case, the withdrawal was made on 04.09.2020 at 05:09 PM (Brasilia Time) and the second deposit is made on 04.09.2020 at 05:35 PM (Brasilia Time)
You didn't follow all the Rules of the "Lucky Friday" bonus correctly, that's why you didn't get this bonus
You have made a withdrawal, therefore you are automatically excluded from receiving this bonus
Please, read and follow all the Rules correctly in order to get the "Lucky Friday" bonus:
https://br.1xbet.com/br/bonus/rules/black_friday/
1
ArnN
hace 4 años
It seems like there are 2 versions of the same story. In that case, I would suggest you to open a complaint here: https://casino.guru/complaints
1xbet has tried to explain what happened so far, I guess that they will have even the transcript of the conversation with the customer support agent.
ivanvidalr1
hace 1 año
Hello there.
Sadly, I must start with the fact that we do not deal with sports betting here. I'm really sorry for that. Thus, I have no other choice rather to comment outside of this area.
Let's start with the account closure:
Your green replies are at least vague.
My logic says that when a player asks whether it is possible to close an account via live chat, it is highly reasonable to ask for the reason. So, if say that there are lots of memories, well - what does it actually mean?
The same goes for "the website is a fraud" What did you expect the chat operator to do?
When you get to the point by saying: "I don't want to play anymore" 4 minutes later, you got a valid reply.
In most cases, the casino is not able to just close your account with one click in the system. There is usually a proper department, and you were given its email to proceed further. This is very common. I see no harm in that.
Honestly, I do not understand what you intend to say by showing the blue part of the printscreen. I mean, time stamps are different from the other printscreen, and those codes say nothing at all to me when it comes to problem gambling. I ask you kindly to explain.
Now to the bet:
Since it seems the casino explained this bet was not fully processed, may I know when exactly those 78 Reais were credited back to your casino account, please?
I mean, when did the sum leave your casino account and when was it returned? I just want to understand the time frame.
Thank you in advance!
hace 10 meses
No se trata de deportes, se trata de juegos virtuales que caben en los casinos, el sitio 1xbet es sucio, no quieren pagar a los jugadores que ganan, eso es un hecho.
Traducción automática:
hace 10 meses
Por favor, págame lo que me debe el sitio 1xbet 4152 reales sitio sucio
Traducción automática:
hace 10 meses
When it comes to virtual games, what exactly are they ? What did you play ? I have spoken to a colleague and it might be possible to help you but he will look at it according to the nature of the problem.
So if you are interested you can file a complaint on this link and we will see what can be done.
Are you in ?
hace 10 meses
¡El problema ahora no son más apuestas!
1xbet casino bloqueó mi cuenta alegando que solicité un bloqueo debido a adicción
El sitio web de 1xbet está sucio y creó un chat afirmando que pedí que bloquearan mi cuenta debido a una adicción, para que no me pagaran.
Mira el punto al que ha llegado este sitio 1xbet.
Soy un estúpido por ver donde puede ir una web para no pagarte el dinero que ganaste
Nunca he recibido una solicitud de bloqueo debido a adicción. Este sitio está sucio. 1xbet es el más sucio que he visto en mi vida.
Si el sitio web 1xbet es capaz de llegar a este punto, ¿imagina lo que no hay detrás de las tragamonedas? Tengan cuidado chicos, este sitio es capaz de cosas absurdas.
Mire la impresión elaborada por el sitio web 1xbet. 
Ahora vea que me comuniqué con el soporte en la impresión a continuación y nunca recibí una solicitud de bloqueo debido a la adicción.
Traducción automática:
hace 10 meses
In that case, it is good that you have opened a complaint and we will investigate everything in detail.
The screenshots themselves seem strange as if every sentence was written somehow differently and it was edited, but maybe I just have it wrong.
Anyway, if you didn't ask for the account to be closed due to addiction, I hope everything will be sorted out and you will get your money.
I'll keep my fingers crossed and let you know when you have something new.
hace 10 meses
1xbet casino bloqueó mi cuenta alegando que solicité un bloqueo debido a adicción
El sitio web de 1xbet está sucio y creó un chat afirmando que pedí que bloquearan mi cuenta debido a una adicción, para que no me pagaran.
Mire el punto al que ha llegado este sitio 1xbet.
Soy un estúpido por ver donde puede ir una web para no pagarte el dinero que ganaste
El sitio web 1XBET me debe 4152 reales
Nunca he recibido una solicitud de bloqueo debido a adicción. Este sitio está sucio. 1xbet es el más sucio que he visto en mi vida.
Si el sitio web 1xbet es capaz de llegar a este punto, ¿imagina lo que no hay detrás de las tragamonedas? Tengan cuidado chicos, este sitio es capaz de cosas absurdas.
Mire la impresión elaborada por el sitio web 1xbet.
👇
Ahora vea que me comuniqué con el soporte en la impresión a continuación y nunca recibí una solicitud de bloqueo debido a la adicción.
👇
También me comuniqué con el departamento de licencias del sitio web y me pidieron que me dieran una respuesta dentro de los 14 días hábiles para volver a analizar el caso en el que envié la evidencia de que el sitio web 1xbet estaba actuando de mala fe.
¡Han pasado meses y no he obtenido respuesta!
El departamento de licencias vio que el sitio web de 1xbet estaba equivocado y prefirió dejarme sin soporte, si la licencia de Curazao es una licencia seria.
¡Porque no obtuve un juicio justo ni una respuesta! Sobre reexaminar mis derechos
Entonces me di cuenta de que había algún problema entre esta licencia de Curazao y el sitio web 1xbet.
👇
Editado por el autor hace 10 meses
Traducción automática:
1
hace 10 meses
Hello there. Jaro has written to you in this thread, please read his post above.
1
hace 10 meses
Hola Jato, ¿cómo estás?
Así que la primera impresión es un montaje realizado por el sitio web 1xbey. Sí, te lo puedo garantizar porque ¡apenas sé hablar inglés! ¡Uso el traductor!
Ahora en la segunda impresión soy yo hablando en el chat, tuve que usar un traductor de imágenes para que vean lo que está escrito pero tengo el original que está en portugués que es mi idioma.
El casino 1xbet me perjudicó. ¡Tengo varias pruebas!
Traducción automática:
hace 10 meses
Thank you very much for the follow-up!
I imagine it must be complicated to rely on the translator all the time, but don't worry. Our Complaint Team is very dedicated, so I assure you that all details will be inspected. 🙏
1
1
2
