My girlfriend won 700 dollars on this app and had done a weird redemption and had no issue after. I hit it big with 23000 and every time i try to redeem it is returned after a few days. I havent even gotten an option to verify my account yet. Am i going to have to get legal help on this? Does anyone know how to for sure get a hold of them?
Each time it was returned this is the error 
Hi, I'm sorry you're having trouble withdrawing your money. I have a few questions. Did you ask the casino what to do in this situation when you get the error message you showed me in the screenshot?
You also say that your friend won and managed to withdraw her money. Are you playing on one device or one IP address? How long has this whole situation been going on where you can't withdraw your money?
We use separate devices. Their live support is all ai and its impossible to get a hold of a real person
Since February 5th
Great, and you play on the same IP address? Usually, casinos only allow one account per household, otherwise it can cause problems.
As for communication, have you tried emailing support?
Yes, I didnt see anything in the terms about household. I have emailed them twice bevause I keep seeing different emails posted.
It is actually nothing unusual, and in most online casinos it is not allowed.
Let's see what our complaint team will achieve, though.
Cursos educativos, profesionales y gratuitos para empleados de casinos online que tienen el objetivo de hacer un repaso de las buenas prácticas de la industria para mejorar la experiencia del jugador y ofrecer un enfoque justo de los juegos de azar.
Hemos puesto en marcha esta iniciativa con el objetivo de crear un sistema global de autoexclusión que permitirá que los jugadores vulnerables bloqueen su propio acceso a los sitios de juego online.
Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
En breve te redirigiremos al sitio web del casino. Debes esperar un poco. Si usas un bloqueador de anuncios, comprueba su configuración.
