hace 11 meses
Betmaster Casino refuses to pay winnings after verification, although their support service assured me before making deposits that there would be no problems with withdrawal, I have all the evidence
Betmaster casino non-payment of winnings
hace 11 meses
I really ask you to help, these casinos are scammers, they have been mocking me for a week, I made a deposit of $ 95 on November 25, 2023 , won about $ 250 at the casino, I want to immediately notice that I played only at the casino, did not use any bonuses, tried to draw a conclusion, I was told to wait for several hours, more than a day has passed, my withdrawal was canceled, citing technical problems, and I lost the money. On November 27, I made the next deposit, won about $ 160, again I couldn't withdraw, they said to pass verification, since I was in the hospital, I passed it on December 14, I lost that money, and the support immediately replied that everything was fine, the account was verified, there would be no further problems, I deposited twice more deposit and won a large sum of 160,000 rub 4 times, when trying to withdraw from 12/18/2023, the operator told me to wait a few hours, as a result, two days have passed, the casino itself cancels the withdrawal of funds every 24 hours and stopped responding to me
hace 11 meses
Hello there.
I'm sorry you found yourself in such an uneasy situation. Even though I fully understand your frustration, I feel that right now you need to stay calm and do whatever it takes to keep your balance untouched.
It's great the verification has been dealt with, although there still might be additional checks the casino deem necessary. Well, who knows?
One way or another, try to get in touch with them regularly, even though it may seem like a waste of time. Unless the complaint is closed, there is still a good chance that your current situation will be resolved. Another good aspect I see is the casino's high safety index. 🤞🤞
Keep us posted.
