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PrincipalForoQuejasTrueLuck casino, don't want payout

TrueLuck casino, don't want payout

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hace 3 semanas
|
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hace 3 semanas
uses

I've won over 2000,- euro and did a whidraw. I did play bonus enough round etc...


They ansking over and over again for my NYK, so I send them all.


They want a selfie, so I send. Not good because paper has no lines. So I send again with a lined paper. Then


Please, upload a selfie with an identity document and a paper (in one hand), with a sign "Hi, Trueluck and the current date". Pay attention: your hand and the document must be seen in full. It should be any type of a lined sheet but not blank.


So I did that again and now they want me to show my breasth. hahaha

hace 3 semanas
uses

Today again;


Thank you for contacting our support. My name is Fred.


I'm here to help you.


— Photo of the document that confirms your address (utilities bill, bank statement, which has your name and address fully specified) issued within the last 90 days.

— Please, upload a selfie with an identity document and a paper (in one hand), with a sign "Hi, Trueluck and the current date". Pay attention: your hand and the document must be seen in full. It should be any type of a lined sheet but not blank.


Have a nice rest of the day, and good luck!

Best regards,

Trueluck Support Team

hace 3 semanas
uses

Is this normal?


They want a photo of document, we live in digital world now. I dont have papers where I can make a photo


Then the selfie, can't make a selfie like that because face or ID will be blurred. It's complete bullsh*t.


What you guys think ?



NicoVerhagen
hace 3 semanas
uses

Unfortunately, as you can see, this casino has a very low safety index, and there is a really low chance that you will ever get paid.

I'm not even sure if our complaint team will be able to help because usually such sites don't want to communicate with us.

I'm really sorry to bring such negative news to you, for sure; it's just that I wanted you to know what to expect.

May I ask, though, if you have won from some no-deposit bonus or if you actually deposited there, please?

hace 3 semanas
uses

Yes, I gambled it to 0. Thanks for help.


Let the scammers be happy.


Case closed!

Editado
NicoVerhagen
hace 3 semanas
uses

That's a real shame that it had to finish this way. Unfortunately, now their safety index won't be lowered.

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