Winzter Casino - Fraudulent charges and other concerns

hace 4 días de yoyeli

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Iniciado júnior

Finlandia

hace 4 días

OriginalTraducción

Hi Gurus and fellow gamblers!

I deposited on the website www.winzter.com for a total of 190 euros with my debit card on Thursday. Right away when playing, I noticed the games were behaving oddly. The bet sizes on some Play n Go games were not what I'm used to, and none of the games showed the RTPs in their information prompts, like they do on basically all websites.

I lost the money in a heartbeat, but hey, such is life. Due to my suspicions I closed the account the same day and moved on my life.

But now, on saturday, I was charged for an ADDITIONAL HUNDRED EUROS with the recipient being ALIHSAN GLOBAL VENTURE, some sort of Nigerian book (not sportsbooks or bets, actual books, as in novels) vendor. This is the same name that appeared on my deposits. This is as shady as can be.

The casino seems to be stalling and I'm doubtful I will ever receive my money again. This casino is allegedly licensed in Costa Rica and not on Guru yet. I wanted to raise awareness and tell about my sad experience. Any way to file a complaint or seek justice?

EDIT: Seems like I'm blocked from taking part in live chat. Real smooth. The customer support is also trying it's best to ignore my emails. Well, if a company uses a Nigerian company as their money laundering front, you can be pretty sure they are not legit. I would really want my money but it seems unlikely.

EDIT 2: https://alihsanglobal.co/ is the company they use as a recipient for money on Winzter. The website does not seem like one a legitimate business would use; this is clearly a front of some sort and raises pretty big questions about the casino itself.

Editado por el autor hace 3 días

Iniciado júnior

Finlandia

hace 3 días

OriginalTraducción

Upon investigating the casino, I have come to find that multiple sites claim they are licensed with an Anjouan Gaming License. This is simply not true; they provide a license number that does not match the format that Anjouan licenses are formatted with, nor is it anywhere to be found in the registry. This might very well be a rogue casino looking to make a quick buck by scamming people out of their hard earned money. I will continue reporting further, when and if the saga continues.

Iniciado júnior

Finlandia

hace 3 días

OriginalTraducción

https://alihsanglobal.co/

I find it highly suspicious that they use this company as a money recipient. It has nothing to do with gambling and seems like nothing more than a front to launder money or conduct a scam in Nigeria. I want to bring this to others' attention so they don't end up like I did. I hope this thread comes up in search results when people Google Winzter. The company Rabocse Sociedad de Responsibilidad Limitada is nowhere on the internet to be found either. It is a ghost of a company, briefly mentioned on affiliate website, nothing more.

I hope Guru will review the site so I, too, can make a public complaint and raise even more awareness, in case my money is not returned.

Iniciado júnior

Finlandia

hace 3 días

OriginalTraducción

The other money recipient company they seem to use is Digi Cloud Lusaka, presumably in Zambia.

Iniciado júnior

Finlandia

hace 3 días

OriginalTraducción

https://casinoguru-en.com/seven-casino-review#tab=js-tab-detail-homepage

Further investigations I've done prove that Seven Casino, which seems to be a well-known rogue casino, is nowadays operated by the same group that is in charge of Winzter.

Editado por el autor hace 3 días

Iniciado júnior

Finlandia

hace 2 días

OriginalTraducción

They are telling me to have patience when indeed this is a question of _my money_, not theirs by any accord. I am, in all seriousness, ready to send government officials to their Nigerian shell company if I do not get my money. I have inquired Play n Go about the validity of their games on this website.

Social Media & Community Specialist

hace 2 días

OriginalTraducción

Hi there.

You managed to pick a casino we are not familiar with, so many thanks for the additional tip.

May I know in what stage you currently are with the game provider, please?

Regarding the refund, I wouldn't anticipate that money deposited on Thursday would be refunded over the weekend, for example. I also think you should try to ease the stress somehow.

Iniciado júnior

Finlandia

hace 2 días

OriginalTraducción

Yes, I'm a bit ashamed. I should have known by the fact that it's not listed by you guys that trouble would follow. Well, wanted to share it here since I felt that this might be the best platform to warn or inform and get you guys up to speed as well!

So, I'm not asking a refund of my deposits. In addition to the deposits (I deposited on Thursday), the operator debited my card for an extra 100 euros out of the blue on Saturday. Mind you, I had already closed my account a few days prior. This is by all means an illegal charge and I would assume them to react _immediately_, and feel angry as all hell because I really would have needed the 100 euros and it was taken against my will with no warning.

The operator is telling me 'they are checking with the payment processor', but I find that hard to believe. They deliberately stole from my card and are trying to get away with it.

Novato

Croacia

hace 2 días

OriginalTraducción

Sí, esa es la práctica de algunos casinos, te lo quitan automáticamente sin que des tu consentimiento. Evita esos... ¿cuál es tu casino? LP

Traducción automática:

Iniciado júnior

Finlandia

hace 2 días

OriginalTraducción

I seriously have need for my 100 euros and did not sign up to have it taken from me on a whim. This casino is totally worthless. Any normal casino would immediately return the money taken on a double charge.

Social Media & Community Specialist

hace 2 días

OriginalTraducción

Yes, I'm a bit ashamed. I should have known by the fact that it's not listed by you guys that trouble would follow. Well, wanted to share it here since I felt that this might be the best platform to warn or inform and get you guys up to speed as well!

So, I'm not asking a refund of my deposits. In addition to the deposits (I deposited on Thursday), the operator debited my card for an extra 100 euros out of the blue on Saturday. Mind you, I had already closed my account a few days prior. This is by all means an illegal charge and I would assume them to react _immediately_, and feel angry as all hell because I really would have needed the 100 euros and it was taken against my will with no warning.

The operator is telling me 'they are checking with the payment processor', but I find that hard to believe. They deliberately stole from my card and are trying to get away with it.

ayer

OriginalTraducción

Dear yoyeli,

I think you have little reason to feel ashamed! I'm so glad you have such a high appreciation of Casino Guru casino reviews, but I'm sure it would be fair to say that even a fresh casino that has not yet been reviewed may still be good and fair. We have not yet had a chance to explore the site.

So, please do not be so hard on yourself. 🙏

However, I would be extremely concerned if the casino charged you after closing your account, as I consider this to be a very unusual practice.

Cooperating with the payment processor is the most usual course of action; at least this makes sense to me. But as I said, it seems like a very unusual form of forced deposit.

I'm sorry to see you need the money so urgently, as I fear the resolution won't be that quick. This is almost never the case if the casino relies on a third-party payment provider.

Please hold on and update me daily; I want to stay in touch to cover your back if needed.

Social Media & Community Specialist

hace 2 días

OriginalTraducción

I seriously have need for my 100 euros and did not sign up to have it taken from me on a whim. This casino is totally worthless. Any normal casino would immediately return the money taken on a double charge.

ayer

OriginalTraducción

I'd say only casinos that handle all the financial transactions by themselves can do that immediately. Yet, of course, I understand the general message and agree this is indeed a difficult situation!

Unfortunately, in such circumstances, we also have very limited tools to expedite the resolution.

Social Media & Community Specialist

ayer

OriginalTraducción

Hello, I'm not sure if I understood your question correctly. However, if the casino in question piques your interest, you can find the link in the first post under the thread name:

"Winzter Casino - Fraudulent charges and other concerns"

I agree it does not look very confident at this moment...

Iniciado júnior

Finlandia

hace 9 horas

OriginalTraducción

Dear Radka,

yesterday the casino sent me an email alleging they have now paid me a full refund of the 100 eur fraudulent charge. They told me to wait for 14 days for the credit card refund to clear. The thing is, I did not use a credit card, but a debit card, and refunds to that specific method should clear in around 2 days. We'll see, but I'm not hopeful at all. I have time and time again requested a receipt or proof that they have paid the refund but they fail to send me that. I am really sceptical about this.

Iniciado júnior

Finlandia

hace 8 horas

OriginalTraducción

The casino refuses, time and time again, to give me a receipt or confirmation of a succesfull refund transaction. They give me vague answers without fully disclosing whether or not the transaction has actually been made.

Disgusting. I will keep you updated.

Social Media & Community Specialist

hace 9 horas

OriginalTraducción

Dear Radka,

yesterday the casino sent me an email alleging they have now paid me a full refund of the 100 eur fraudulent charge. They told me to wait for 14 days for the credit card refund to clear. The thing is, I did not use a credit card, but a debit card, and refunds to that specific method should clear in around 2 days. We'll see, but I'm not hopeful at all. I have time and time again requested a receipt or proof that they have paid the refund but they fail to send me that. I am really sceptical about this.

hace 6 horas

OriginalTraducción

Hi yoyeli!

Could this be just an improper payment option name? For many people, there's almost no difference between a debit card and a credit card. Consider the possibility that the translation was not accurate.

In any case, I imagine 14 days is longer than expected, but at least it does not seem like the try to avoid to settle the situation with you. I mean, it could have been far worse; imagine you would be ignored completely...

Social Media & Community Specialist

hace 8 horas

OriginalTraducción

The casino refuses, time and time again, to give me a receipt or confirmation of a succesfull refund transaction. They give me vague answers without fully disclosing whether or not the transaction has actually been made.

Disgusting. I will keep you updated.

hace 6 horas

OriginalTraducción

Perhaps they simply rely on the payment provider for the details. Well, keep us posted!

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