Actualmente tengo fuego en el hoyo 20000x en el juego y el juego no me deja terminar ese bono. Aparece un mensaje en la pantalla de que algo salió mal.
Se contactó al casino y le dijeron que se comunicara con el creador del juego.
ha sido probado en teléfono, computadora, navegador privado.
May I ask at which casino you play this game? Let us know, please, what the outcome of this issue is going to be.
+todavía había una apuesta de 1,6€, por lo que hay sumas realmente GRANDES en juego
El nombre del casino es "lataamo" y publicaré un mensaje aquí cuando todo progrese.
Thanks for the name. To me, it feels weird that you are supposed to contact the game provider on your own. Since the casino offers its products, I would assume the casino should make the call and investigate with their supplier.
In any case, I hope you will find answers, we will be here.
That was prolly bad translation from finnish to english, but yeah I meant that they contacted the game provider.
Right now when I go to the game its not there anymore and it shows on that game history that the win is NaN.
I am pretty scared, but hopefully they dont scam me.
Thank you for support, I really appreciate it!
NaN was to my ending saldo not bonus ending saldo actually…
And the ending saldo on the spin says 0
Oh, now I get it!
I'm glad you're not the one to deal with the game provider. 🙂 Thanks for the explanation.
I imagine it's quite stressful, especially when you can only wait for others to present their findings.
Try to hold on, and keep us posted here. If we spot something strange or unclear, perhaps we can suggest help through Casino Guru Resolution Center 👈.
Stay in touch, and we will do our best to help you if needed.
Thank you very much and yeah I will keep you guys in touch with this case as soon as possible!
Thank you very much, we'll wait for the updates.
little update: Casinl contacted me and said that now everything should work normally, but when I went to the game the bonus is still disappeared.
So I contacted casino again and sent that spin time and the replay link and they said they going to contact the game provider again.
Oh that's a shame, I thought it would be solved by now and you would have the bonus in the game.
Nevertheless, since they have to contact the provider again, I wonder how long it will take.
Could you let us know when you have something new please ? I'm quite interested, so that would be good, thank you.
¡Hola! Tengo el mismo problema con el mismo juego. Se bloquea durante el juego de bonificación. ¿Ahora que? ¡Gracias!
Oh that's a shame, I thought it would be solved by now and you would have the bonus in the game.
Nevertheless, since they have to contact the provider again, I wonder how long it will take.
Could you let us know when you have something new please ? I'm quite interested, so that would be good, thank you.
Yea I will update you guys as soon I get respond again from casino.
Last time I contacted it took 3-4 days so hopefully I will get updates this week.
¡Hola! Tengo el mismo problema con el mismo juego. Se bloquea durante el juego de bonificación. ¿Ahora que? ¡Gracias!
Hello! Yea that is a very frustrating, but I recommend you to contact your casino and they should contact nolimitcity after that.
So only thing we can do is to wait😕
¡Hola! Tengo una pregunta. ¿Qué opciones hay para discutir? Porque tuve el mismo problema hace 5 días con una apuesta de 1 euro. La misma cosa. Ahora tengo que esperar respuesta del proveedor. Por favor responde.
¡Hola! Tengo el mismo problema con el mismo juego. Se bloquea durante el juego de bonificación. ¿Ahora que? ¡Gracias!
Hi, have you also communicated with the casino in any way and are they investigating your situation ? I think it's probably not a coincidence and maybe the game provider will have some problems with this game, so I would say that it's possible that they will forward your case to them as well.
Will you try and let us know what they tell you ?
Yea I will update you guys as soon I get respond again from casino.
Last time I contacted it took 3-4 days so hopefully I will get updates this week.
Thank you very much, we hope this will be resolved as soon as possible, although I don't know how long such an investigation can take. We will wait for an update. 😉
Sí, pero me gustaría saber ¿qué opciones me esperan? No puedes repetir el juego, ¿verdad? Entonces, ¿cómo me pagarán? El casino dice que no sufriré ninguna pérdida.
Sí, pero me gustaría saber ¿qué opciones me esperan? No puedes repetir el juego, ¿verdad? Entonces, ¿cómo me pagarán? El casino dice que no sufriré ninguna pérdida.
I am not sure either, but I think nolimitcity can finish the bonus. And if the bonus ends you will get paid. And of course you can watch the replay afterwards when the bonus is ended.
But yeah lets cross the fingers that all works out now!
Cursos educativos, profesionales y gratuitos para empleados de casinos online que tienen el objetivo de hacer un repaso de las buenas prácticas de la industria para mejorar la experiencia del jugador y ofrecer un enfoque justo de los juegos de azar.
Hemos puesto en marcha esta iniciativa con el objetivo de crear un sistema global de autoexclusión que permitirá que los jugadores vulnerables bloqueen su propio acceso a los sitios de juego online.
Una plataforma creada para mostrar el trabajo que llevamos a cabo para hacer realidad una industria del juego online más transparente y segura.
Un proyecto ambicioso cuyo objetivo es celebrar el trabajo de las empresas más responsables del mundo del iGaming y ofrecerles el reconocimiento que merecen.
