hace 7 meses
¿Cuánto tiempo pueden tardar? Ya llevo 5 días esperando.
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El juego falla con ganancias de 20.000x (página 2)
hace 7 meses
Well I got my first "fix" in 3 days so I would say that is the minium and somewhere I read that can take up to 90 days, but I am not sure if it was reliable information.
But to be honest I cant even tell you that answer because I dont know either🤷♂️
hace 7 meses
Update…
Casino contacted me and said that provider said that game was lagging and I tried to manipulate that game by refreshing the game multilple times…
And then they linked some pictures and there was fire in the hole 2 and different bet and clock time…
That is so strange.
hace 7 meses
¡Hola! ¿A qué te refieres con actualizar? Me desconecté y volví a iniciar sesión varias veces. ¿Eso es lo que yo también espero? ¡¡¡Injusto!!! Juegas durante horas, inviertes dinero, llegas al juego de bonificación y luego sucede algo como esto.
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hace 7 meses
Pero nadie me dice una palabra. Llevo esperando desde el lunes.
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hace 7 meses
¡Hola! ¿A qué te refieres con actualizar? Me desconecté y volví a iniciar sesión varias veces. ¿Eso es lo que yo también espero? ¡¡¡Injusto!!! Juegas durante horas, inviertes dinero, llegas al juego de bonificación y luego sucede algo como esto.
Traducción automática:
hace 7 meses
Hello! Yeah that is so unfair… But there is something shady about this because they linked the files with different game, bet and time…
I contacted casino again…
Lets hope for our best and that you will get a respond too soon
hace 7 meses
hace 7 meses
Any help and suspicous text here is needed!
Previous image I got after I send them that there was wrong game etc.
They said that they send wrong files and that picture.
Editado por el autor hace 7 meses
hace 7 meses
Sí, pero me gustaría saber ¿qué opciones me esperan? No puedes repetir el juego, ¿verdad? Entonces, ¿cómo me pagarán? El casino dice que no sufriré ninguna pérdida.
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hace 7 meses
You should ask the support of the casino this kind of question; I am sure they will be able to give you answers. Let us know, for sure, how the issue will be solved.
hace 7 meses
Any help and suspicous text here is needed!
Previous image I got after I send them that there was wrong game etc.
They said that they send wrong files and that picture.
hace 7 meses
After reading all your posts, I would recommend you try and contact our complaint team. They will have a look at it and try to help out. Please submit a complaint by following this link. Let us know, please, if you need any assistance.
hace 7 meses
De momento no puedo quejarme porque estoy esperando una decisión.
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hace 7 meses
After reading all your posts, I would recommend you try and contact our complaint team. They will have a look at it and try to help out. Please submit a complaint by following this link. Let us know, please, if you need any assistance.
hace 7 meses
Yeah I send them a full story. Thank you still for your help after this case went this way.
Now lets hope for altenhofeugen15 best!
hace 7 meses
Acabo de comunicarme con el casino. Al parecer todavía están investigando y tengo que esperar. De lo contrario, tendré muchas preguntas y no obtendré ninguna respuesta. ¿Qué puedes pasar una semana investigando? No entiendo.
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hace 7 meses
Yeah I send them a full story. Thank you still for your help after this case went this way.
Now lets hope for altenhofeugen15 best!
hace 7 meses
Yes, I wish both of you only a good result. ☘️
As for your complaint, I see that Kristina has already replied to you, so feel free to answer her questions so she can move on.
Anyway, when you contacted the casino last time did you find out anything ? I've read that it's getting pretty convoluted.
hace 7 meses
Well last thing they said was there was a error/bug in that spin and the spin is canceled.
I’ve read multiple posts about same "bug" so I am not anymore sure if casino is telling the truth or not
hace 7 meses
An error or a bug can appear sometimes, but the most important thing is, in my opinion, for the casino to be willing to fix it somehow. So let's see what the result of this will be. I hope they will be able to find a solution to your case soon.
hace 7 meses
¿Cuánto tiempo puede tardar un proveedor con un asunto así? Todavía no tengo una respuesta. ¡Gracias!
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hace 7 meses
An error or a bug can appear sometimes, but the most important thing is, in my opinion, for the casino to be willing to fix it somehow. So let's see what the result of this will be. I hope they will be able to find a solution to your case soon.
hace 7 meses
Well they gave me 50€ and just said sorry for all the time it took and thats it. I havent even reply to them after that.
