Hello, there are already 2 casinos that "take" me out of their system by making a profit when I want to make a withdrawal.
In the first, Vulkan Vegas, I gave them the perfect excuse since I registered with an alias, when I sent my documents (which they accepted) they told me that it was all right to make a deposit, deposit € 10 and when I wanted to withdraw my winnings ( € 138, of which $ 100 of free spins bonus already released ready to withdraw and € 38 that I win after deposit) I had my account banned with the excuse that the registration data and the uploaded documents did not match. In this case I have no proof of any kind.
The second casino is 21dukes, in which with 25 free spins I win € 128 I registered correctly, I uploaded the documents which were accepted, I asked if everything was in order to deposit and then make a withdrawal and they said yes. I made the deposit (they gave me a 100% cashback bonus) I lost the € 10 but they returned it to me with the bonus)
As soon as they gave me the money back, I was left with a balance of € 138, the system went into maintenance and it does not allow me to enter either that or any other casino of that franchise. all put the same, maintenance service.
I would like your opinions so as not to continue playing with pleasure and losing my money even if I win.
By the way the only site so far where I was able to successfully withdraw my winnings is Betfair casino.
Hola, ya van 2 casinos que me "sacan" de su sistema al tener ganancias cuando quiero hacer una extracción.
En el primero, Vulkan Vegas, les di la excusa perfecta ya que me registre con un alias, al enviar mis documentos (los cuales aceptaron) me dijeron que estaba todo bien para hacer un deposito, deposite €10 y cuando quise retirar mis ganancias (€138, de las cuales eran $100 de bonifican de giros gratis ya liberados listos para extraer y €38 que gane despues del deposito) me banearon la cuenta con la excusa de que los datos de registro y los documentos subidos no coincidian. De este caso no tengo ningun tipo de prueba.
El segundo casino es 21dukes, en el cual con 25 giros gratis gane 128€ me registre correctamente, subí los documentos los cuales fueron aceptados, pregunte si estaba todo en orden para depositar y luego realizar una extraccion y me dijeron que sì. Realice el deposito (me dieron un bono de cashback al 100%) perdi los €10 pero me los devolvieron con por el bono)
Ni bien me devolvieron el dinero, quede con un saldo de €138, el sistema entro en mantenimiento y no me deja entrar ni a ese ni a ningun otro casino de esa franquicia. todos ponen lo mismo, servicio en mantenimiento.
Quisiera sus opiniones para no seguir jugando de gusto y perdiendo mi dinero aunque vaya ganando.
Por cierto el único sitio hasta ahora en que pude retirar correctamente mis ganancias es Betfair casino.
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