Mi experiencia con EZZ Casino – Retiro denegado, bonos imposibles y retirada forzada en criptomoneda

I want to share my experience with EZZ Casino to warn other players and publicly document what happened.

Over a period of time, I've made deposits totaling more than €1,800 on this platform. I decided to play because of the promotions and bonuses they offered, which, at first glance, seemed attractive.

🎁 Bonuses with impossible requirements

After playing for weeks, I can say that the bonuses offered by this casino are, in practice, almost impossible to unlock.

The wagering requirements are excessive, unrealistic, and disproportionate, pushing the player to keep depositing money without a reasonable possibility of withdrawal.

After many failed attempts, I only managed to successfully unlock a bonus once, meeting all the required conditions. The resulting balance was €25, marked as withdrawable.

💸 Withdrawal denied without valid justification

When I requested the withdrawal of those €25, the casino denied the payment.

No clear breach of terms and conditions was initially alleged.

Subsequently, the casino stated that they only allow withdrawals via cryptocurrencies, refusing to make payments through Skrill or other standard methods, even though:

Skrill is a common payment method in online casinos.

I did not use cryptocurrencies to make my deposits.

Forcing this method was not clearly explained before playing.

❌ Error with Skrill being used as an excuse

At one point, they tried to make a payment via Skrill, but it failed due to an operational error on the part of the casino itself (incorrect email / poorly managed verification).

Instead of correcting the error, the casino used that mistake as an excuse to permanently block withdrawals and insist once again that withdrawals could only be made in cryptocurrencies.

🚫 Cryptocurrency imposition

I want to make it clear that I expressly rejected the withdrawal in cryptocurrencies, because:

It reduces consumer protection.

It hinders traceability.

It was not the method used to enter.

It represents a unilateral change to the withdrawal conditions after the game.

Even so, the casino maintained its refusal.

📴 Total silence from support

After sending several formal emails, including a final, clear legal request, the casino:

He stopped responding to the chat.

He didn't answer any more emails.

He offered no real solution.

I have now gone more than 3 days without any response after the last formal request.

🚩 Conclusion

Based on my experience, I believe that EZZ Casino:

It encourages high deposits through deceptive bonuses.

Design promotions that are difficult or impossible to complete.

It does not pay even when a bonus is successfully released.

Force withdrawals in cryptocurrencies as the only option.

Cut off communication when a withdrawal is requested.

I have filed complaints with Casino Guru and other agencies, and I will publish all the necessary documentation.

I'm sharing this experience so that other players can make informed decisions and avoid similar situations.

If anyone else has had problems with this casino, I would appreciate it if you shared it.

Lamentablemente, no veo ninguna queja enviada desde su cuenta para este casino.

¿Podrías escribir la URL del casino, por favor?

https://ezz.casino/es/

Hello,

Why is this casino not listed on Guru?

This casino needs to be blacklisted.

Hallo,

warum ist dieses Casino nicht auf Guru aufgelistet?

Dieses Casino muss in eine schwarze Liste.

Gracias. Lo pasaré a nuestro equipo de datos.

Aquí te dejamos el enlace donde podrás presentar tu queja si así lo deseas.

Nuestro equipo lo revisará y lo agregará a nuestra base de datos.

¿Tienes algún problema ahí también?

I registered at this casino, deposited $30 using the bonus, and wagered it according to all the terms. I passed verification and withdrew my winnings. A few days later, verification was rejected and my entire winnings, $1,457, were written off, citing Russian players being prohibited from playing. However, the casino doesn't state that Russian players are prohibited from playing. I asked in the chat, and they told me that players from all countries can play. Very interesting.

Я зарегистрировался в этом казино, сделал депозит 30 баксов под бонус, отыграл его соблюдая все условия. Прошел верификацию и поставил на вывод. Через несколько дней верификацию отклонили и списали весь выигрыш 1457 баксов, ссылаясь что игрокам из России играть запрещено. Но в казино нет информации, что с России играть запрещено. Спрашиваю в чате, а мне отвечают, что играть можно со всех стран. Очень интересно.

¿Pero estaba escrito en algún lugar de los términos que no aceptan jugadores de tu país?

Según nuestra información, Rusia sí está permitida. 🤔

Nuestro equipo de datos ya está trabajando en la revisión de este casino, pero aún no está lista. Si lo desea, puede presentar una queja e intentaremos intervenir en su caso.

Por cierto, ¿utilizaste una VPN al registrarte?

Sólo intento averiguar si el casino sabía desde el principio que estabas jugando desde Rusia.

I looked in the casino rules for banned countries, but there's no information at all. Yes, I use a VPN at many casinos.

Я искал в правилах казино запрещенные страны. Но нет вообще никакой информации. Да я использую впн во многих казино.

¿Lo has usado en este casino?

Quizás ni siquiera esté permitido, en realidad. 🤷‍♀️

Creo que este es, sin duda, uno de los mejores sitios web que existen. La asistencia de IA es instantánea y responde prácticamente a todas las preguntas. Y si hay alguna que no puedan responder, la asistencia humana también es instantánea. Quejarse de que el requisito de apuesta es "imposible" en un foro donde anuncian los mismos bonos para otros sitios web, pero con un requisito de apuesta más alto, podría ser lo más hipócrita que he visto. Sin mencionar que tú ELIGES los bonos; no es que estés obligado a usarlos. ¿Crees que un casino ofrecería un bono de depósito del 250% y del 350% sin tener ventaja? Si es así, quizás seas la persona más tonta del mundo, y te sugiero que dejes de jugar inmediatamente. Parte de la razón por la que tus retiros podrían tardar es que todos los bonos no solo tienen requisitos de apuesta. Además, también hay límites de apuesta. Para retirar un bono, debes seguir esas reglas, así que supongo que el casino probablemente lo esté verificando. Cualquier otro casino tiene los mismos requisitos, o incluso más exigentes. He usado esta plataforma varias veces y me encanta. Mis retiros son instantáneos, más rápidos que con Stake o Shuffle, y tengo pruebas de ello. No trabajo para el casino. Escribo esta reseña porque más de 1000 personas la han visto, y no es justo que desprestigieis públicamente un negocio que ha costado mucho tiempo, dinero y esfuerzo construir. Cuentan con los principales proveedores, además de juegos en vivo. El casino tiene todas las licencias, así que, según mi experiencia, no hay nada sospechoso.

Your response seems to focus on discrediting my experience rather than addressing the real problem I described.

First, no one has said that casinos don't have an advantage or that bonuses should be easy to claim. That's obvious to anyone who's played for more than five minutes at an online casino. Therefore, that argument doesn't address what I've said at all.

The key point is very simple: the bonus was successfully released. The balance was marked as withdrawable within the platform itself. From that moment on, we are no longer talking about wagering or betting limits, but rather processing a valid withdrawal.

However, the withdrawal was subsequently rejected.

After that, several fairly clear things happened:

The casino claimed that they could only pay using cryptocurrencies, even though the deposits were not made with cryptocurrencies.

There was an attempted payment via Skrill that failed due to an operational error, and instead of correcting it, it was used as an excuse to cancel the withdrawal.

Support subsequently stopped responding after several emails requesting a solution.

None of that has anything to do with "not understanding bonds".

It's also curious that you claim the casino has "all the licenses" and that everything is perfectly normal, when in the online gambling industry it's quite common for some operators to work under offshore licenses with much more limited regulatory standards. That doesn't automatically mean they're illegal, but it also doesn't imply that all their practices are necessarily fair to the player.

In any case, it's perfectly possible that you had a good experience. But using one person's experience to dismiss another's, especially by resorting to personal insults, adds nothing to the discussion.

My post is not intended to attack anyone or "discredit" anything. It simply describes a specific, documented experience that has already been shared on mediation platforms like Casino Guru.

If the casino believes that everything has been handled correctly, it should have no problem clarifying this publicly or resolving the pending withdrawal.

Until then, players who read this thread will be able to evaluate all opinions and experiences, both positive and negative, and decide for themselves.

Disculpa la molestia, pero tus publicaciones parecen responder a alguien específico, aunque no queda claro quién es el destinatario. Parece que fue algo inesperado.

¿Te importaría contarme algo sobre el tema? Si te soy sincero, tu publicación más reciente, de hace un mes, parecía creada por ChatGPT y funcionaba como una declaración.

En fin, si te sirve de ayuda, no veo que nadie haya respondido a tus experiencias. Agradecemos tus esfuerzos por alertar a la comunidad sobre el bajo índice de seguridad del casino. Ojalá se atienda la queja.

My posts weren't directed at any specific person; they were part of my explanation of my experience with the casino. In the original thread, there were some comments questioning what happened, which is why some of my replies might seem directed at someone in particular.

Regarding the comment that the text "seems to have been written by ChatGPT," I understand that it might give that impression. I simply tried to write the message clearly and concisely to explain what happened and avoid misunderstandings. When it comes to making a complaint or publicly reporting a problem, I prefer to express the facts calmly and in a structured way.

My goal is not to create controversy or attack anyone. I simply wanted to document a specific situation involving a withdrawal that was not processed, even though the balance was marked as withdrawable.

As I mentioned, I've already taken the case to mediation platforms for a neutral review. If it's resolved or I receive a clear explanation from the casino, I'll update this here as well to ensure the information is complete.

Está bien, gracias.