Negligencia con el cliente

For more than 30 days I've been fighting a real struggle trying to make a measly withdrawal on this platform, they invent a lot of situations, and checking this, that, it's a bonus, you solve everything and then nothing, the nonsense continues, a customer service At Kristina I exchanged emails until today, besides not resolving anything, it simply passed on to someone else and it will start all over again, what a platform this is!! Total disregard for the customer!!!!

Faz mais de 30 dias que travo uma verdadeira luta para tentar fazer um mísero saque nessa plataforma, eles inventam um monte de situações, e verificação disso., daquilo, é bônus, vc resolve tudo e aí nada, continua a enrolação, uma atendente de no Kristina troquei e-mails até hj, além de não resolver nada, simplesmente passou para outra pessoa e vai começar tudo de novo, que plataforma é essa!! Total descaso com o cliente!!!!

Hello, are you referring to the casino you have a open complaint with, namely Hiperwin ? I would say 30 days is quite a lot of time to withdraw money.

As for your complaint, I also noticed that we have contacted the casino and we are waiting for a response from them. In this case it will be necessary to be patient and wait. In case you don't know what to expect when you have a complaint, here is a guide that will make it clearer for you. 

However, if this post is directed to another casino with which you have a different problem, feel free to tell me.