Novibet no me paga los retiros llevo esperando un mes por un error

I requested a withdrawal a month ago of 40,000 clp I have 4 deposit methods and 3 verified withdrawal methods...and I have been a user for a long time this time I spoke to the chat 100 times they are rude and ill-mannered they never give a solution I also spoke by email several times Sometimes I never had a decent response as a person. Now this time, after the month, I request a withdrawal of 10,000 pesos and I get the same error as last time, it asks me to enter email...and the option is not there, I am not the only one who has gone through this, there are several here in Chile You can't withdraw please do something this time and I want to close my account once it's solved, thank you tunember@gmail.com

User tunember

Hola, en este caso recomendaríapresentar una queja aquí en este enlace y nuestro equipo intentará ayudarte.

Sin embargo, ¿ha intentado preguntarle al casino qué hacer si necesita ingresar su correo electrónico pero no tiene esa opción? Creo que ha esperado lo suficiente y, dado que el casino no proporcionó ninguna respuesta, creo que sería lo correcto.

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Hello! The same happened to me. I have contacted them online asking if they need more information and their answer is no, I have everything verified (username, bank account and withdrawal method)

The situation is frustrating, since it is 3,000,000 clp and it is not a minimum amount.

There are no answers anywhere, everyone disconnects from the chat.

I would greatly appreciate your help, be well, greetings!

Make a complaint to the PDI, it happened to me twice and you really know that I had a bad time, not because of the amount, it's around 100,000 that I lost because my patience was over, I wasted a lot of time, I went through a lot of anger... make a complaint for psychological damages. to the PDI since the authority that controls them does nothing. They even told me that Novibet works without a Malta license. They themselves say they do not recognize that brand. In the end I chose to report it and close my account. Don't play here.

Hola, ¿cuanto tiempo lleva tu situación? Creo que no está bien que el casino te interrumpa y no se comunique contigo.

Sin embargo, en este caso te recomiendopresentar una reclamación en este enlace y nuestro equipo intentará ayudarte. Veremos hasta dónde llegan.

Déjame saber si estás dispuesto a ello.