hace 8 meses
Me he fijado que agregan y agregan tiempo a los casinos para que respondan e igual no responden y no hay consecuencias reales en ningún momento, he llegado a pensar que incluso están en la nómina del casino.
Por qué cuando se termina el tiempo del casino en responder siguen añadiendo tiempo?
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hace 8 meses
Hi, I'm sorry if this comes off as sarcastic, but maybe the casino representative had time off or was sick or has changed, it could be that the casino is collecting evidence and has informed CasinoGuru about it and they need time.
CasinoGuru is the only one platform standing for the players in any meaningful way I believe. If they get a deal from linking players to casinos, they are the only ones who deserve that, they deal with thousands of complaints and they have a review option.
Yes, your casino did something very stupid, a human or an automation did a mistake, stay cool bro, if anyone can help you, it'll be CasinoGuru.
hace 8 meses
No resuelven nada ni le quitan puntuación al casino al menos en mi experiencia,puse una queja hace un buen tiempo y a pesar que el casino dijo que no hará nada siguen agregando más y más tiempo.
hace 8 meses
No son imparciales ellos dan parte al casino para que tomen sus precauciones
hace 8 meses
Acaban por darle meses de tiempo al casino para responder y no hacen nada al respecto
hace 8 meses
Es una burla
hace 8 meses
Hi raulrmz357,
I understand you're frustrated. No one likes waiting, especially when it feels like nothing is moving forward. But let’s clear a few things up so this thread can actually help you and others who might read it later.
First, repeatedly posting the same complaint across the forum won’t speed things up. It just clutters the discussion and makes it look like you're more interested in venting than resolving the issue. We're here to help, but we need to keep things constructive.
Now, about the timeline. If we were to close the complaint just because the casino didn’t respond immediately, your complaint would be marked as unresolved, and that would be the end of it. Instead, we try to give the casino a fair (but limited) amount of time to reply, usually 14 days in total, because sometimes there are delays on their side that can be justified, such as staff changes or internal reviews.
We don’t give casinos months without reason. Everything is traceable and explained in our Complaint Resolution Center policy, which is publicly available. If a casino completely ignores us, we do take that into account, but the player ends up without his money. We try to avoid that.
https://casino.guru/how-we-resolve-casino-complaints 👈
So yes, we’re still on your side. But this process only works if both sides are given a chance to respond and if you give the process a chance to work.
I honestly hope the casino representative will be interested in resolving your issue.
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