Because I’m a single mother

So last night on lucky dream I won 5 k I then seen I needed to change my address so I had to contact support so I did it’s was clear as daylight that he was going to make it difficult for me just by the way he responded. I felt I needed to say how excited I was because I have a 7 year old boy who was going through some health issues and this was very exciting for me I gamble responsibly and I don’t know how they got that considering I had not used them much at all I cash out 5 k but I left 200 hundred in my account to play with is this allowed and how was I out of line

Can anyone please help me because I’m really upset by this

Hi there.

I imagine you are upset and I will gladly discuss this unpleasant situation with you. Perhaps we can start with the current state of events so I can have some better understanding of what you have been through.

May I know more details behind the address change you mentioned? By any chance, did you register using the wrong address? I believe constructive cooperation from the casino's side should provide you with clarity and options, though it appears it did not go very well.

Feel free to share more. Speaking of which, can you post the casino's URL, please? I bet it would be beneficial to have some idea about its overall qualities.

Just let me know; I'll get back to you.