No, they haven't given me a solution for anything, I even have all the screenshots and they tell me that I didn't win anything, I was looking into it and just at that time apparently they had errors but they won't assume it, in fact I was playing now and the game was stuck and even crashed. It logged me out alone, the game was very slow, I spoke to support and nothing according to them everything is fine, the casino is 1win, I don't know how I can get them to pay me my money, first it was around $100,000 then $134,000 from another withdrawal that never happened arrived, then $852,800 and the last $72,900
that is, approximately a total of $1,158,800 (in Chilean pesos) which according to them I never earned
Their attention is also horrible, after recognizing that I had won but that I had to wait because the money would appear in a maximum of 48 hours, well after time and explaining what happened a thousand times they only tell me that there is no proof that I won, also the On May 18, they called me saying that a manager (agent or manager) would contact me because in all those ways they say they never communicated, today I asked and they told me that in a maximum of two hours they would talk to me, that after midnight that should have happened They left me waiting, I spoke to ask a question and they only told me that I should wait, so their idea is that I shouldn't even sleep waiting for something that doesn't happen. I see how more people play and win and many win millions and get paid immediately and to me they were small profits they don't want to pay me, the same support told me that, I have the screenshot of where they tell me that they do it so as not to pay and despite having everything recorded (the conversation where they told me that) now they deny it and say that they don't It is their support since they made it available to the players when a massive failure occurred one weekend I earned that large amount of money with the last money I had left at that time because I was left without a job so I just want my money It seems to me that they are just making fun of me, because they make me send the information over and over again for nothing, what can I do?
no, No me han dado solución de nada incluso tengo todos los pantallazos y me dicen q no gane nada, estuve averiguando y justo en esas fechas aparentemente tuvieron fallas pero no lo asumirán, de hecho ahora jugaba y el juego se quedaba pegado e incluso se me cerró la sesión sola, el juego estaba muy lento hablé al soporte y nada según ellos todo está bien es 1win el casino, no sé cómo puedo hacer que me paguen mi dinero, primero fueron al rededor de $100.000 luego $134.000 de otro retiro que nunca llegó, luego $852.800 y lo último $72.900
osea aproximadamente un total de $1.158.800 (en pesos chilenos) los cuales según ellos yo nunca gane
la atención de ellos también es horrible, luego de reconocer que había ganado pero que debía esperar pues aparecería el dinero en máximo 48 horas, bueno pasado el tiempo y explicando mil veces lo sucedido solo me dicen que no hay pruebas de que gane, también el día 18 de mayo me llamaron diciendo que se comunicaría conmigo un manager (agente o gerente) pues de todas esas formas le dicen nunca se comunicaron, hoy pregunté y me dijeron que en máximo dos horas me hablarían, eso pasada la media noche debería hacer ocurrido, me dejaron esperando, hablé para consultar y solo me dijeron que debía esperar ósea la idea de ellos es que ni duerma esperando algo que no pasa, veo como más gente juega y gana y muchos ganan millones y les pagan de inmediato y a mí que eran ganancias pequeñas no me quieren pagar, eso me lo dijo el mismo soporte, tengo el pantallazo de donde me dicen que lo hacen para no pagar y a pesar de tener todo grabado(la conversación donde me dijeron eso) ahora lo niegan y dicen que ese no es su soporte siendo que ellos lo pusieron a disposición de los jugadores cuando ocurrió una falla masiva un fin de semana yo esa cantidad grande de dinero la gane con lo último de dinero que me quedaba en ese momento pues quedé sin trabajo entonces solo quiero mi dinero, me parece que solo se burlan de mí, pues me hacen enviar una y otra vez la información para nada, que puedo hacer?
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