hace 6 meses
I have had a complaint recently classed as unjustified, I was asked to provide a screen recording of emails I had to sent a casino site requesting an a account closure due to problematic gambling, I didn't understand what a screen recording was and was told if I needed help to gain knowledge how to get screen recording it would be provided, I did ask but did not get response, my complaint had been ongoing for 6 months and last week case got closed, I now have the screen recording evidence which was stated that was crucial evidence to my complaint, I tried to have my complaint reopened twice but got no response, could someone point me in the right direction or even someone from Casino Guru team assist, it would be very much appreciated
