Regalía por error

So, I logged into Afun's Megawheel and the game notified me that I had 1000 free chips. I played and won, and kept playing. When I tried to withdraw, it kept saying "failed." I tried many times, and suddenly my balance, which had been 12500, dropped to 0. I contacted customer support, and they said it was a supposed error on the part of the game provider, Pragmatic. I contacted Pragmatic, told them about the chips, gave them my game ID, and they said there was nothing wrong, that the winnings were mine. But Afun says it was a system error. I wondered if it was a reward for all the money I've lost at their casino, and they told me they wouldn't refund any of the 12500 that disappeared from my balance. I want to know if what they did was fair. I have screenshots of everything.

Regarding royalties due to error

Bueno, el casino no figura como un sitio confiable en el Índice de Seguridad. En mi opinión, la queja tampoco prosperará. ¿Lo viste?

https://casino.guru/afun-casino-review#tab=js-tab-reputation

En cualquier caso, veremos qué pasa ahora, si el casino lo explica. ¡Ojalá lo hagan!

It's infuriating that as a consumer, one contributes much more than 12,500 and they're reluctant to give more, knowing I earned it. And again, they blame Pragmatic Play, and Pragmatic confirmed to me that there's no mistake.

Su frustración es completamente comprensible, por supuesto. Desafortunadamente, cuando se trata de casinos con un índice de seguridad tan bajo, como mencionó Radka, muchas veces no podemos ayudar.