Retiro del Casino Rabona

Hi I wanted to say

that I requested two withdrawals on Rambona

one on 07/21

the other on 07/23

Today is 30

They still tell me that there are delays in payments

and every day support reports my payment to get priority!

Can anyone tell me what to do?

to get my money?

Salve volevo dire

che ho richiesto due prelivi su Rambona

uno il 21/07

l’altro il 23/07

Oggi è 30

ancora mi dicono che ci sono dei ritardi nei pagamenti

e tutti i giorni l’assistenza segnala il mio pagamento per avere priorità!

qualcuno sa dirmi cosa bisogna fare

per avere i miei soldi?

Dear Valentino,

As promised, I'm sending you this message to let you know we've received a response.

Your withdrawal has been verified. We apologize for the delay in processing. We want to reassure you that there is nothing to worry about: your withdrawal is secure and currently being processed. We kindly ask for your patience while your withdrawal is processed and apologize for any inconvenience. Once the process is complete, the status of your withdrawal will be updated in your balance history.

Caro Valentino,

Come promesso, ti invio questo messaggio per informarti che abbiamo ricevuto una risposta.

Hanno verificato il tuo prelievo. Ci scusiamo per il ritardo nell'elaborazione. Desideriamo rassicurarti che non c'è nulla di cui preoccuparsi: il tuo prelievo è sicuro e attualmente è in fase di elaborazione. Ti chiediamo gentilmente di pazientare mentre il tuo prelievo viene elaborato e ci scusiamo per qualsiasi inconveniente. Una volta completato il processo, lo stato del tuo prelievo verrà aggiornato nella cronologia del tuo saldo.

Hi, although I see you have been waiting for over a week I would try to be patient. I know it's probably not what you want to hear, but in cases like this, if the casino has a delay, there's nothing more you can do. 

We give casinos 14 days to send you the money and if they don't you can come back and we will try to help you. 

Anyway, when your withdrawal is processed, are you withdrawing here for the first time? Didn't you have to verify or are you already verified?

Hello, thanks for your cooperation.

However, I made several withdrawals in the previous months and everything was always in order and on time.

I'm waiting for 14 days as you indicated

I was never asked for verification

Thank you

Salve grazie della collaborazione

comunque ho effettuato più prelievi nei mesi precedenti ed è stato sempre tutto in regola e nei tempi corretti.

attendo come da lei indicato i 14 giorni

non mi è stata mai chiesta la verifica

grazie

Thank you for your reply. 

Then I find it a bit strange when you had successful withdrawals here before, but let's try to endure and maybe this delay will be over in a while and you will get the money. 

If not, we will be here to assist you.🙂

Good morning

This morning I was told this

Buongiorno

stamattina mi è stato detto questo

Actually, if I have to say what I think about it, this is the first time I've heard that support can do something like this. 

So I don't know whether to believe it or not, but you'll have to wait either way. So at least we'd find out if it's true or not. 

So if they could put you on the top of the list, did you ask when in that case a withdrawal might come?