Ayer fui al casino Marvel para aprovechar el bono sin depósito. Me fui de nuevo muy rápidamente.
¿Ha enumerado muchos errores, pero aún así tiene 5,6 puntos? El sitio debería estar prohibido. ¿Máquinas tragamonedas Avengers Porn? Quizás deberías usar el casino Marvel de manera diferente. Como un buen ejemplo de cómo se ven los casinos falsos.
You see everything quite clearly in the "Reputation tab"
https://casino.guru/marvel-casino-review#tab=js-tab-reputation
Although they use fake games and operate without a license, we have not complaints from players, the casino isn't on a single blacklist and their Terms and Conditions seem to be very fair against the players. That's why the rating wasn't lowered even more. We have exact points for every negative thing about a casino. We deducted all the points for every negative thing they have, but they're still on 5.6, because the rest (complaints ratio, terms and conditions) are very positive.
It's indeed quite a strange situation, because casinos operating without license with fake games have usually significant amount of complaints submitted against them + they also have few unfair points in their terms and conditions.
I don't get why they still can operate like this. I guess Disney/Marvel don't know about it. Or give their permission. 📞" Hi there, we like to setup a unlicensed, semi legal Casino with some fake porn slots using your name and characters. Is that okay?".....
Anyway, it might be worth mention it in your casino beginners guide. As standard model for a bad casino.
It's a small casino focusing on Russian players. They don't really care about copyright and similar stuff in Russian considering my previous experience. I'd never recommend to play in a casino without a license, because when there's no licensing authority, the casino can decide to void your winnings for any stupid reason and you won't have any tools to defend.
I didn't play. I was there for the no deposit bonus but after I looked around I just left. Without the bonus.
Horrible casino. Several deposits on seperate occasions. Balance only goes down. If you get free spins, they produce nothing. And if bells go off saying you’ve won big. The page will tell you the server can’t be found. Then after 5 minutes later it’ll load under a different server address. Without the win. Happened twice not even good play time over 6 deposits over 3 months. Guru, I look to you when selecting new casinos. I feel you really let me down on this one. I understand that you don’t win all the time that’s normal but everything being stacked agai st you so heavily is not. And the reloads have big wins are kind of weird. And after sitting on live chat for a half an hour and no responding I wrote to them. Also, no response.
Hi, I'm sorry that a similar situation occurred in your game. Do you have any history of uploading money and it disappeared or that the page kept showing up after you won at a different address ? This would certainly be appropriate and in that case I would recommend you to file a complaint because I don't think this is normal.
I suppose when you went to the live chat you tried to find out what happened, you still didn't get any reply from them ? I would try maybe to write an email again.
Anyway, if you have anything to back up your experience let us know and we will try to help. 😥
Thanks for the response. I will give them a few days to reply before I reach out again. But no history of lost money instantly. Just really fast thru gameplay every time. Seems irregular. Thanks ill update ince i hear, or dont hear from them
Be sure to get in touch if they don't give you a relevant answer and definitely take screenshots if necessary, because sometimes it's hard to help without evidence.
I'll keep my fingers crossed that you get something meaningful and hopefully it can be resolved. 🙂
I don't think it's reasonable to calculate casino indicators based on the operating company and company size. This casino seems to have an unusually low RTP.
This will prevent the player from withdrawing. In other words, the reputation does not go up in Casino Guru. In order to lower a casino's rating on Casino Guru, only withdrawal complaints are valid. If withdrawal does not occur, the rating will not decrease.
I'm going to make a bad guess. Is there any benefit from having victims in this casino group due to Casino Guru's high rating?
No matter how much you do, this rating is too high. At most, it should be 5.
Hello,
Thanks for the opinion!
I think it makes sense to keep an eye on both. Imagine smaller casinos under the same management as any other casino, already proven to be somewhat unfair, for instance. In this case the rating will be lower than, for example, a bigger casino without known tidings to an unfair company. Not to mention the smaller casinos are generally considered less capable of paying, especially when groups of players win big at the same time.
Every time the complaint proves the casino acted unfairly, its safety index decreases, yet in proportion to the severity of the situation. This is where the desputed amount comes in - one complaint with a lower disputed amount may not be enough for the Safety Index to decrease that much.
Please consider this information we provide in the guide.It's not just about visible rating:
"the casino will be punished with a lower rating from us, and our review of the casino will warn other players of what happened. What's more, if the casino wants to improve its rating in the future, it will be forced to address the complaint, so there is a chance that your complaint will be resolved at a later date."
I'm sorry to say that, but the suggested value of 5 points seems like a guess to me. We, on the other hand, count on precise math.
What you call victims are, in my opinion, sadly, players who frankly did not pay enough attention to all information provided about the casino. Just think about that for a moment:
It is impossible to categorize a casino as either good or bad, without a middle ground. Before making any deposits, I would advise everyone to educate themselves about the casino because no one can guarantee a positive or negative experience. Do not predict the feature; we learn from the past.
We have not come across any better system, I'm sorry.
For example, is it possible to consider the ★ rank of user reviews with a certain rank or higher on Casino Guru?
The ★ranks of users with a lot of experience should be published as another indicator. It is not possible to judge whether a casino is safe to play with just the information provided by Casino Guru based on the casino company information.
It's like Amazon user reviews. I think it would be a good idea to ignore or give less weight to comments made by low-rank users in order to eliminate spam.
Casino Guru's current casino evaluation criteria uses payment ability as an important indicator. What I am saying is that casinos require not only the ability to pay, but also the willingness to pay. A casino without the latter would be like this. Only the rating is high, but all users are rated low. This situation will also affect the credibility of Casino Guru.
This is currently the only place I can discuss casinos. I like discussing with you here. Please think about it.
I see you gave it a deeper thought! That's absolutely amazing; thank you for all your efforts!
Let me take that point by point:
"For example, is it possible to consider the ★ rank of user reviews with a certain rank or higher on Casino Guru?"
The scale is already working; each review is assigned a value based on the player's activity and history with Casino Guru. A newly registered player's review won't provide the same user feedback value as a review posted by the player with 3 resolved complaints and 5 accepted user reviews, for instance.
"The ★ranks of users with a lot of experience should be published as another indicator. It is not possible to judge whether a casino is safe to play with just the information provided by Casino Guru based on the casino company information."
This is also a good point, and I believe we have that covered: The user feedback is kept separately from the Safety Index as a tool to provide players' perspective without an influence of the Casino Guru's reviews.
What I am saying is that casinos require not only the ability to pay, but also the willingness to pay. A casino without the latter would be like this. Only the rating is high, but all users are rated low. This situation will also affect the credibility of Casino Guru.
I do not believe it somehow affects our creditability. As you said, the Safety Index indicates the likelihood the player will be paid. As far as I understand the nature of your point, expressing "willingness" would be just a guess. We can't measure the willingness to pay. On the other hand, you will find this information on the forum and in the user reviews—provided by the player who actually plays in the casinos and has direct experience—something we do not have and thus could not measure.
I will be pleased to respond to any additional recommendations or questions you may have.
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