I won $17000 on on spinago and my 11 year old nephew spent all my winnings while I was at work without me knowing hours later.
So I just had my first win on spinago after joining up a year ago. I won $17 000 and was so happy with my win! I decided to withdraw right away and when I pushed withdraw it said pending due to lack of docunments so I sent the VIP guy paul a email saying I won and wanted to collect and asked what docunments I needed and then I messaged support asking the same thing and then sent through the docunments required.
A short time later I went to work and left my phone at home on the bench as we can not use our phones at work or on site.
I had full trust my winnings would be safe and secure as I pushed withdraw funds and I was expecting the funds to show up in my E wallet anytime.
I came home from work and went straight to bed as did a double shift to wake and find there was $2 left.
I emailed support and they would not help saying I spent it and I explain to them I was at work and no I didn't.
That day my nephew who lives with us told me he broke my game and said he emailed the game asking them to fix for his aunty because he would be in big trouble if she found out. He said jack from the game asked me to message him which I did and explained the situation and he said it's my responsibility and I said he is 11 and gambled my winnings without my knowledge and he is under age so it should be voided and they should pay me my winnings as I requested to withdraw so how could it be spent when it was locked in for withdrawal.
I also said I only ever deposit 50 so wouldn't thier Sydney red flag if I put back through 17000 dollars as so out of character considering I don't ever gamble much money
Pls help
