As I say read through the forum. Find out what the company sells and submit a claim on the basis - services/goods not received. This way explains you authorised the payments but didn't receive your purchases. Make sure you get your head around it first before submitting anymore disputes. The banks are very inconsistent so what might work for one bank won't necessarily work for another.
I’ve also seen on this forum that, according to sources from the FOS, it’s completely acceptable to reopen a case if the circumstances have changed. For example, if your original claim was declined because it was submitted under the wrong MCC/gambling etc, you’re within your rights to reopen it under a different reason such as goods not received. In reality both are valid, unfortunately the banks haven't fully cottoned on to unlawful operations going on. Or theres too many bots working in the banks that automatically decline anything once they register the word gambling. I don't think it'll be long before the banks put things right though as it seems to be picking up a bit in the media lately - Visa mastercard etc are coming under a lot of scrutiny.
keep me posted if you get successful
Send detail to your local MP as well. Keep the personal information out of it but if banks are declining chargebacks because of the word "gambling" then it needs to be put in the public eye.
Not necessarily the case, i tried reopening under a different reason and Chase very quickly said that wasn't possible.
In the same boat, FOS initially ruled with the bank but since then i've asked for a second opinion and it's started leaking into the news, been compiling everything to send to the new Ombudsman when i get assigned one
As soon as i get a final verdict i'll be closing my account with Chase, and won't be using them or Resolut etc, the stories i've heard on here are horrifying when it comes to customer support. High street banks are the most sound option.
Hola a todos. Aposté 1500 € en Betpanda.io. Al intentar retirar mi dinero, me apareció este mensaje. Aposté una cantidad grande y luego quise retirarlo. El problema está claramente en Betpanda. Les pregunté qué pasaba, ya que perdí mi apuesta. Y su explicación fue:
"Como no ha habido mucha gente con problemas, no puede ser un problema técnico, sin embargo, hemos añadido una apuesta gratis de 100€ con ciertas condiciones".
¡Qué injusto! ¡Vaya! ¿Alguien me puede ayudar? Parece una tontería, pero si alguien escribe aquí que también tuvo problemas y se lo envío como prueba, quizá haga algo. Cobrar significaría una pérdida de unos 200 o 400 dólares. Pero por culpa de esto, lo perdí todo, lo cual es absolutamente inaceptable.
Did u ever get any info on Inteus?
Oye, ¿podrías enviarme un mensaje rápido para decirme que tuviste problemas con Betpanda Casino el 16 de abril al mediodía? Tuve problemas con su sitio de apuestas, y la única razón es que más gente no tenía problemas. ¡Es una broma! 
Hola a todos. Aposté 1500 € en Betpanda.io. Al intentar retirar mi dinero, me apareció este mensaje. Aposté una cantidad grande y luego quise retirarlo. El problema está claramente en Betpanda. Les pregunté qué pasaba, ya que perdí mi apuesta. Y su explicación fue:
"Como no ha habido mucha gente con problemas, no puede ser un problema técnico, sin embargo, hemos añadido una apuesta gratis de 100€ con ciertas condiciones".
¡Qué injusto! ¡Vaya! ¿Alguien me puede ayudar? Parece una tontería, pero si alguien escribe aquí que también tuvo problemas y se lo envío como prueba, quizá haga algo. Cobrar significaría una pérdida de unos 200 o 400 dólares. Pero por culpa de esto, lo perdí todo, lo cual es absolutamente inaceptable.
Think your on the wrong thread. You should probably raise a complaint on here or post on Betpanda.io's review page on here.
¡Oh, ups! ¡Lo siento!
Not necessarily the case, i tried reopening under a different reason and Chase very quickly said that wasn't possible.
As mentioned, there is a lot of inconsistency in the banks but I know first hand its possible. I also referenced sources from the FOS confirming it's possible. Again, the banks should be raising chargebacks for either instance because they both lead to illegal activity. And this is where the banks are failing.
In the same boat, FOS initially ruled with the bank but since then i've asked for a second opinion and it's started leaking into the news, been compiling everything to send to the new Ombudsman when i get assigned one
As soon as i get a final verdict i'll be closing my account with Chase, and won't be using them or Resolut etc, the stories i've heard on here are horrifying when it comes to customer support. High street banks are the most sound option.
Monzo’s customer support was awful in my experience. I submitted a detailed complaint with a ton of solid evidence - no excuse could get past it. In the end, I was compensated £200 for the poor service, and my chargebacks were successfully overturned. It can be a bit long-winded, but putting in the effort is definitely worth it. I understand its fustrating but I do believe its important to remain calm and portray yourself in a polite manner. Put your point across clearly but not aggressively.
Monzo’s customer support was awful in my experience. I submitted a detailed complaint with a ton of solid evidence - no excuse could get past it. In the end, I was compensated £200 for the poor service, and my chargebacks were successfully overturned. It can be a bit long-winded, but putting in the effort is definitely worth it. I understand its fustrating but I do believe its important to remain calm and portray yourself in a polite manner. Put your point across clearly but not aggressively.
Bbpaul...In respect of Monzo and your complaint. Did they know it was wrong code used, or did you go with goods not received to receive chargebacks?
In my experience, Monzo won’t get involved with anything related to gambling. I tried submitting a claim a few months ago, and it was declined. That said, things may have changed recently given the increased media attention. The successful chargebacks I’ve had were for goods not received. My complaint was about how long Monzo took to process the claim, which ended up falling outside Mastercard’s 120-day window, through no fault of my own.
Hi,
What casino was the charge for Baldigame?
Thanks in advance.
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