Acabo de recibir un correo de FOS, pero no me ha servido de nada :s
En el Defensor del Pueblo, gestionamos una amplia gama de quejas sobre servicios financieros contra empresas reguladas en el Reino Unido por la Autoridad de Conducta Financiera. Lamentablemente, a juzgar por los problemas que ha planteado, no parece que vayamos a investigar su queja. Esto se debe a que la empresa sobre la que se ha quejado no está cubierta por el Servicio del Defensor del Pueblo Financiero.
Dado que su queja es contra Revolut UAB, deberá presentarla ante el Banco de Lituania, organismo regulador. Esto se mencionó en la carta de respuesta final emitida por Revolut UAB.
Just got mail from FOS, no help at all :s
"Here at the ombudsman, we deal with a wide range of complaints about financial services against businesses which are regulated in the UK by the Financial Conduct Authority. Unfortunately, from the issues you’ve raised, it doesn’t look like your complaint is something we would look into. This is because the business you’ve complained about is not covered by the Financial Ombudsman Service.
As your complaint is against Revolut UAB, you will need to take your complaint to the Bank of Lithuania as they are the regulators. This was mentioned in the final response letter issued by Revolut UAB."
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