IceCasino - El depósito del jugador no ha sido acreditado.

Hello. I have made a transfer of 800 EUR at Ice Casino, but the money has not arrived at your club. I cannot get the money back from my bank because I have transferred it... the question is, what do I do now? Where is the money I paid to the Ice Casino club?

hallo.ich habe eine uberweisung in wert von 800 eur beim ice casino bezahld,aber das geld sind nicht eigegangen in oihre club.Vom meine Bank ich kann nict das geld zuruck haben weil ich habe uberwiesen...die frage ist,was mach ich jetzt?wo sind mein geld was ich habe in ice casino club bezahlen?

Dear sirbumarian71,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if it was your first deposit in this casino?
• Please forward your payment receipt to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Hello sirbumarian71

We've checked your request. The transaction is indeed unsuccessful. You should speak to your bank.

It is very possible the money may be held up for a couple of days, but it should be returned to your bank account.

Kind regards

Thank you very much, IceCasino Team, for checking this for us.

Dear sirbumarian71,

Could you please advise if you contacted your bank already? Looking forward to hearing from you.

Yes, thank you. The problem has been resolved. My money is back in my unproven account.

Ja,danke.Das problem ist gelöscht.Mein geld ist wieder in meiner konto unbewiesen.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, sirbumarian71, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru