Jetbull Casino - El hijo menor de edad del jugador ha logrado acceder al sitio web del casino.

Good day. My underage son unlocked my smartphone without my knowledge and illegally created an account there, made abusive deposits with my Neteller account and (underaged) placed bets. After catching him and alerting the casino to what had happened, I was referred to the T&Cs, no refund is possible. This is about 19 euros that don't hurt the casino, you could have decided individually in my favor. For me, 19 euros is a lot of money. I didn't want to have an account there and didn't even get a chance to read the terms and conditions because my son opened the account.

My only mistake was that I had forgotten my smartphone at home. Unfortunately it is not possible to watch children 24/7. With such a good reputation, the casino could have taken this into account. Especially at 19 euros don't "make out". Too bad, bad casino, its reputation is not justified. You can do business like that...

Guten Tag. Mein minderjähriger Sohn hat ohne mein wissen mein Smartphone entsperrt und verbotenerweise ein Konto dort erstellt, mit meinem Neteller Account missbräuchlich einbezahlt und (minderjährig) Wetten plaziert. Nachdem ich Ihn erwischt hatte und das Casino auf das Geschehene aufmerksam machte, erhielt ich einen Verweis auf die AGB, eine Rückerstattung ist nicht möglich. Hier geht es um 19 Euro die dem Casino nicht wehtun, Sie hätten ruhig individuell zu meinen Gunsten entscheiden können. Für mich sind 19 Euro viel Geld. Ich wollte dort kein Konto haben und hatte nicht mal die Chance fie AGB zu lesen, da mein Sohn das Konto eröffnete.

Mein Fehler lag einzig darin, dass ich mein Smartphone zu Hause vergesen hatte. Leider ist es nicht möglich, Kinder 24/7 zu beobachten. Mit so einem guten Ruf hätte das Casino dies berücksichtigen können. Vor allem bei 19 Euro nicht ,,rummachen". Schade, schlechtes Casino, sein Ruf ist nicht gerechtfertigt. So kann man auch wirtschaften...

Dear DarthManzus,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please specify under whose name was the account created and who has discovered the issue? Do you also have an account in this casino? Was your payment method used to deposit funds into the newly created account and how much was the deposited amount?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Good day. The account was created by my child using my name and details. It was discovered by me when I got home and caught him

I don't have an account there and didn't want one. My Neteller account was used to deposit, the amount was €19. Fortunately, there was no more credit on the Neteller account, so the damage is limited.

Many Thanks

Guten Tag. Das Konto wurde von meinem Kind, das meinen Namen und meine Daten benutzte, erstellt. Entdeckt wurde es von mir, als ich nach Hause kam und ihn erwischte

Ich selbst habe kein Konto dort und wollte auch keines. Zur Einzahlung wurde mein Neteller Konto benutzt, der Betrag lag bei 19€. Mehr Guthaben war zum Glück nicht auf dem Neteller Konto vorhanden, so hält sich der Schaden in Grenzen.

Vielen Dank

Thank you, DarthManzus, for the clarification. I'm sorry, but if your child used your name and your payment method to register an account and deposit funds, the casino didn't stand a chance to recognize that it is an underaged person. I wish I could be of more help, but unfortunately, we won't be able to assist you.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. Thank you in advance for your reply and understanding.

Dear DarthManzus,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.