Lucky Star Casino - El retiro del jugador se retrasa.

Sir, this site is not sending my withdrawal and moreover I am not getting any reply from the chat support. They ask me to mail them if I ask anything.

I had also sent an email and they had asked for the documents, I sent them all documents but till now neither have I received any reply to my email nor has my withdrawal process taken place.

Please help me to getting my withdrawal sir 🥲

Total Amount is this Site 65,0000 Inr

Hello Balajikrai,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Star Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Sir My account is not verified but I sent all the required documents But after that these people are not replying at all.

Yes, I did all the winning with real money. I deposited Rs. 15,000 and did all the winning with that only. Not Using Any Bonus.

I have talked to chat support but they just ask me to send mail and do not help at all. I had also sent an email and they had asked for the documents. After that I sent all the documents but after that I have not received any reply to the email.

Please help me sir, these people just don't want to give me my money, that's why they are not replying.

Hello Balajikrai,

As stated above, verification may take up to 14 days and only a week has passed.

I would advise to wait only until the casino finishes the process.

Meanwhile, if you will receive any relevant communication from the casino related to the case, please forward it to nikolas.b@casino.guru for further review.

Looking forward to hearing from you.

Regards,

Nick

Dear Balajikrai,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.