Mr Bet Casino - La retirada del jugador se ha retrasado.

I won 1,000,000 and sent them everything - a signed and stamped bank statement from Banco Estado, my ID card photo, a photo of my Banco Estado debit card. The bank statement includes the payment date and document number for the transaction, as well as the payment that goes to the WEB PK ONLINE COMMERCE. I also sent them the photo that comes in the email when they receive the payment, which shows the time. Despite all this, since April 8th, they still don't want to pay me. I don't know what else to send them. They claim to be a reputable and serious casino, but they do not pay. They don't want to pay me and have been full of lies. I don't know what else to do. I played and I won, that was my luck, but now the least they can do is pay me what I won. Please help me, I want my money.

Gane 1.000.000 les envie todo cartola del banco estado firmado y timbrado mi foto carnet la foto de la tarjeta de débito bancaria banco estado en la cartola sale el pago día número de documento de la operación el pago q va a la WEB PK COMERCIO EN LINEA TAMBIÉN LE ENVIE LA FOTO QUE LLEGA AL CORREO CUANDO ELLOS RECIBEN CONFORME EL PAGO AHI SALE LA HORA .aun así desde día 8 de abril a la fecha aun no me quieren pagar ya no se que más enviarles dicen ser un casino serio de prestigio pero no pagan no quieren pagarme se an ido en pura mentira ya no se que más hacer si jugué y gane esa fue mi suerte ahora lo mínimo que me paguen lo ganado ayúdame porfavor quiero mi plata.

Dear Mateo123106,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mr Bet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise when have you made a deposit in the casino?
• Have you been able to withdraw your funds successfully in the past?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Dear to this email tomas@casino.guru I sent them the proof documentation that verified that I deposited and won and now waiting for the Mr Bet casino to pay me but they still haven't responded to me.

Estimado a este correo tomas@casino.guru les envié la documentación pruebas que verifique que yo deposite gane y ahora esperando a que me paguen el casino mr bet pero aun no me responden.

Hello, good afternoon, how is my case going? I need to be paid by Mr. Bet. If they received the correct payment and I was able to play, then because of the lack of trust, they have all my data. They have a history with days, dates, hours and even so they don't pay. The thing is, I deposit them. They agreed and I played then I won and I wanted to withdraw and they do not accept my documents.

Hola buenas tardes como va mi caso necesito que me paguen mr bet si me recibieron el pago conforme y pude jugar entonces porque la desconfianza ellos tienen todos mis datos ellos tienen historial con los días fechas horas y aun así no pagan la cosa es yo deposite ellos recibieron conforme y jugué después gane y quise retirar y ellos no aceptan mis documentos .

Thank you very much, Mateo123106, for providing the necessary information. I will now transfer your complaint to my colleague Dominika (dominika.l@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear Mateo123106,

This is Dominika and from now on, I will be taking care of your complaint. I have reviewed your case and I would like to invite Mr Bet Casino to join the conversation and participate in the resolution of this complaint.

Kind regards,

Dominika

Casino.Guru

Today I entered mr bet and I was surprised that they successfully verified my withdrawal, of course only 2 but I made the other amount of 2,445,000 divided into 3 parts, they told me that since I had already successfully made those withdrawals I would have no problems with the others .well 😄 happy after a long wait of more than a month to be able to have my money earned thank you they made me suffer so much the important thing is that they are paying me.

Hoy entre a mr bet y me encuentro con la sorpresa que me verifican con éxito mi retiro , claro solo 2 pero el otro monto de 2.445.000 lo hice repartido en 3 partes me dijeron que como ya tube con éxito esos retiro no tendría problemas con los otros .bueno 😄 feliz después de una larga espera más de un mes poder tener mi dinero ganado gracias me hicieron sufrir arto lo importante es que me están pagando.

Dear Mateo123106, thank you for the information. Could you please confirm once you have received all the requested withdrawals?

They have already verified my documents, I am waiting for them to pay me the 2 withdrawals and then the other 3 once they pay me everything I will inform you, thank you for your help.

Ya me verificaron mis documentos estoy a la espera de que me paguen los 2 retiros y después los otro 3 una vez que me paguen todo les informaré gracias por su ayuda.

So far there is too much delay in payments, more than a month for the verification to be successful. I am happy but so far nothing because they take so long do I have to wait more than a month now to receive my money?

Asta el momento demasiado demora en los pagos más de un mes para que la verificación fuera exitosa .yo feliz pero asta momento nada porque demoran tanto tengo que esperar más de un mes ahora para recibir mi dinero??

Dear Mateo123106,

You have two successful withdrawals on 2024-05-13 for 155,000.00 CLP and 400,000.00 CLP with the astropay payment method. You may try to withdraw the remaining balance using the same payment method.

I asked for the chat and they told me that I was rejected again, how is it? Please, I need you to pay me and don't play with me.

Pregunte por el chat y me dicen que salio nuevamente rechazado como es la cosa porfavor necesito que me paguen y no jueguen conmigo

Dear Mateo123106,

To make withdrawals using the Astropay One Touch payment method, you need to complete an additional verification process. This verification has now been requested.

Please note that your previous transactions were declined because this payment method was not available.

Thank you for your understanding. If you have any questions or need further assistance, please let us know.

If the first 2 astropay payments went well there shouldn't be any problem with the others and I don't understand why they tell me that astropay is not available if you have already paid me 2 withdrawals. I have already sent you the required documentation. I will wait for payment, hopefully this Monday, May 20. Please.

Si los 2 primeros pagos por astropay salieron bien no tendría que haber ningún problema con los demás y no entiendo por que me dicen que astropay no esta disponible si ustedes ya me pagaron 2 retiro. Ya les envié la documentación requerida .esperaré pago ojalá este lunes 20 de mayo. Porfavor.

Dear Mateo123106, do you have any updates regarding the withdrawal, please?

Hello, nothing, they still paid me 2 withdrawals, one for 144,000 and the other for 400,000 through astropay, but I have 2,000,000 to withdraw and it turns out that they rejected my payment. I really don't understand them, they pay me through astropay, everything is fine, but then they asked me to upload again. the documents and they reject them, imagine I will have to wait another month for them to pay me a little more instead of paying me all at once.

Hola nada aun me pagaron 2 retiros uno por 144.000.y el otro por 400.000 por astropay pero tengo para retirar 2.000.000 y resulta que me rechazaron el pago .la verdad no los entiendo me pagan por astropay todo bien pero después me pidieron nuevamente subir los documentos y los rechazan imagínese tendré que esperar un mes más para que me paguen otro poco en vez de pagarme todo de una vez.

Thank you for the information. Do I understand correctly that you have provided the casino with the additional documents as per their latest request, and they rejected your withdrawal request?

In case they paid me through astropay and again they ask me for documents from this wallet, I send them to them and they reject them if they already have my information, then how is it possible that they reject everything again, meaning for each payment it takes more than a month.

A si es me pagaron por astropay y nuevamente me piden documentos de esta billetera se los envío y los rechazan si ya tienen mis datos entonces como es posible que me rechazen nuevamente todo osea por cada pago demoran más de un mes.

Dear Mr Bet Casino, could you please explain the reason for rejecting the requested documents?

Aller, once again I sent the documents to Mr Bet Casino and today I just entered and I found out that my documents were rejected again, what a way of mocking and discriminatory, their method. I'm going to complete the 2 months and they only paid me 2. They know that Astropay is a digital wallet. More photos of the documentation sent do not exist. What do they want? If not, there is more. Now wait for the page to send the documents to appear again. Wait another week for me to send them again and they tell me that they were rejected. ? This casino is not as they claim to be, so serious and with a terrible license.

aller una vez más les envié los documentos a mr bet casino y hoy acabo de entrar y me sale que mis documentos fueron rechazado otra vez que manera de burlarse y discriminatorio el método de ellos voy a cumplir los 2 meses y solo me an pagado 2 .ellos saben que astropay es una billetera digital más fotos de la documentación enviada no existen que quieren si no hay más ahora esperar que nuevamente se habrá la página para enviar los documentos esperar una semana más para que nuevamente yo les envié y me digan que fueron rechazado? Este casino no es como dicen ser tan serios y con licencia pésimo.

Once again they rejected my documents, enough of the abuse on the part of Mr Bet 😡

Otra vez me rechazaron los documentos ya basta de abuso de parte de mr bet 😡

Dear Dominika,

We wish to inform you that the user needs to provide an acceptable proof of payment. The previous submission was not accepted as it did not include the required payment account data. Specifically, the user's name and phone number appeared on different screenshots.

We have requested the user to upload a browser version of the screenshot where all necessary information—name, phone number, and payment account data—is visible on a single document.

We are currently awaiting this updated document to proceed with the verification process.

Thank you for the information.

Dear Mateo123106, please follow the instructions in order to complete the verification process.

Hello gentlemen, Mr. Bet, I sent you the screenshot where my information, name, phone number, are the only screenshots, understand, they are only those, I hope they don't reject me and they can pay me.

Hola señores mr bet les envié la captura donde sale mis datos nombre número de teléfono son las únicas capturas entiendan son solamente esas espero que no ne rechacen y me puedan pagar

Dear Mr Bet Casino, could you kindly provide an update on the verification process? Has the player submitted acceptable proof of payment?

Once again they reject my documents, they asked me to capture Astropay, I sent them to them, my name appears there. ruth. The phone appears in the other screenshot that I sent them on that page, not all the data appears as they want, so I sent them two screenshots but they have to understand that it is a digital wallet and the data appears separately. Now they don't give me the option to see another means of payment, for example, I have a debit card from a state bank account, but they don't give me that option. If the 2 withdrawals were paid to me through Astropay and I received the payment according to the payment, then why do they give me so many obstacles to pay what I have if they did it 2 weeks ago then why not now? They don't want to pay me, that makes me understand that's why they process me so much.

Una vez más me rechazan los documentos me pidieron la captura de astropay se los envie ahi sale mi nombre . rut. teléfono sale en la otra captura que les envie en esa página no sale todos los datos como ellos quieren por eso les envie dos captura pero tienen que entender que es una billetera digital y salen separados los datos. ahora tampoco me dan la opción de ver otro medio de pago por ejemplo yo tengo tarjeta de débito cuenta rut de banco estado pero no me dan esa opción si los 2 retiros me los pagaron por astropay y recibí conforme el pago entonces por que me ponen tantas trabas para pagar lo que tengo si lo hicieron hace 2 semanas entonces porque ahora no ? ellos no quieren pagarme eso me da a entender por eso me tramitan tanto.

Dear Mateo123106,

The required documents for the proof of payment request have not been met. The reason for the rejection is that you did not upload the account information. Additionally, the username and phone number appear on different screenshots.

We expect a browser version screenshot that includes all the necessary details.

Thank you for your cooperation.

I still don't understand how it is possible for them to ask me for the impossible. I searched in the astropay PC browser and if my data appears in one screenshot and the others in another screenshot and you don't want to pay me because on one page my name appears and on another it is the phone number and because they don't appear both on the same sheet, they reject them after quite a while and they don't want to pay me. The other thing is that on May 15 of this month they paid me 2 withdrawals through Astropay and they didn't put in or ask for any information because they can't do the same with the others for me they just don't want to pay me.

Aun no entiendo como es posible que me pidan lo imposible busqué en el navegador de astropay PC y si me salen mis datos en una captura y los otros en otra captura y ustedes no me quieren pagar porque en una página sale mi nombre y en otra esta el número de teléfono y por no salir los dos en la misma hoja me los rechazan ya a pasado bastante tiempo y no me quieren pagar .lo otro si el 15 de mayo de este mes me pagaron 2 retiro por astropay y no pusieron ni pidieron ninguna información porque no pueden hacer lo mismo con los otros para mi simplemente no quieren pagarme.

Hello, good day, I tell you that I had to change the payment method to astropay because they asked me for my data to appear on a single page, which was impossible since the personal data came out divided into 2, but well, I rejected the payments and withdrew them again with another card and after so many attempts and almost 2 months they verified my documents so I hope that now from Monday, June 3, 2024 onwards it should not take so long to be able to pay me my money I will not declare victory until I see the deposit I will be informing you so that the case can be closed. Thank you, regards 👍 🤗.

Hola buen día, les comento que tube que cambiar el método pago por astropay porque me pedían que mis datos salieran en una sola página cosa que fue imposible ya que los datos personales salían dividido en 2 pero bueno rechaze los pagos y los volví a retirar con otra tarjeta y después de tantos intentos y casi los 2 meses me verificaron los documentos así que espero que ahora a contar del lunes 3 de junio 2024 en adelante no debieran demorar tanto me puedan pagar mi dinero no cantaré victoria asta ver el deposito les estaré informando para que se pueda cerrar el caso .gracias saludos 👍 🤗.

Hello Mateo123106,

thank you for the information.

Could you please let us know once you have received the payment?

Hello casino guru, I inform you that today, Monday, June 3, Mr. bet.me finally paid, I am happy, I received the 2,700,000 😁 long wait but it was worth it.

Hola casino guru les informo que hoy lunes 3 de junio porfin mr bet.me pago estoy feliz recibí los 2.700.000 😁 larga espera pero valió la pena.

Dear Mateo123106,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Dominika

Casino.Guru