Platincasino UK - El jugador tiene dificultades para acceder a su cuenta de casino.

The problem was time on our part, I played and then I came out of the game and several times I mistakenly mistaken my email and password. Now I have blocked my account and try everything to unlock it but nothing yet. Can you please advise Thank you

Problem byl asy z my strany,hral jsem a pak sem z hry vyjel a nekolikrat sem si omilem spletl email a heslo .Teď mám můj účet blokli a skusim vše aby se to odbloklo ale zatím nic.Mužete my prosim poradit Děkuji

Dear Holub,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Firstly, could you please confirm that the casino website link is the correct one? Platinum Casino UK accepts players from the United Kingdom only.

https://www.platincasino.co.uk/

Looking forward to hearing from you.

Best regards,

Petronela

Good day.

I. I've been playing there longer and now. I read that it's only for the United Kingdom.

Dobrý den.

Já.tam us hraju déle a teď.odvas čtu že to je jen pro spojené království.

Which link is the correct one, please?

https://www.platincasino.com/

https://www.platincasino.co.uk/

Dear Holub,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.