PlayUZU Casino - El jugador lucha por retirar su saldo.

hello, it turns out that I've been trying to withdraw money from playuzu for about 3 days but when I put my data for withdrawal (before I can finish putting my data they discount the amount I was trying to withdraw and I get PENDING waiting) then After a couple of hours they reject the transaction and the money returns to the game, I have sent them several emails to try to solve the withdrawal error without any response. I attached a very brief email from them without any solution to the case

PS: I sent 2 more emails yesterday and they have not been answered

THE ONLY THING I NEED IS FOR YOU TO GIVE ME A SOLUTION TO BE ABLE TO WITHDRAW MY MONEY.

hola , resulta que llevo alrededor de 3 días tratando de retirar dinero de playuzu pero al momento de poner mis datos para retiro (antes de yo poder terminar de poner mis datos me descuentan la cantidad que estaba intentando retirar y me entra en espera PENDIENTE) luego de un par de horas me rechazan la transacción y el dinero vuelve al juego, les he mandado varios correos para intentar solucionar el error de retiro sin ninguna respuesta. adjunto un correo muy escueto de ellos sin ninguna solución al caso

PD: envié 2 correos mas ayer y no han sido respondidos

LO UNICO QUE NECESITO ES QUE ME DEN UNA SOLUCION PARA PODER RETIRAR MI DINERO.

Hello chalinho,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PlayUZU Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Dear chalinho,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.