14red Casino - Autoexclusión problemática.

I have denounced this casino because they do not want to make me a self-exclusion since I have sent more than 78 emails to the support team and they always send me propaganda instead of blocking my account or making me a self-exclusion.

On the other hand I am in treatment of gambling and this casino does not support people who want to leave the game !!!!! therefore I encourage all people who see this ad to denounce it so that it is the game to this page in Spain !!!!!

And I can also say WITHOUT ANY DOUBT THAT IT IS THE WORST CASINO OLINE GAME.

He denunciado a este casino por que no quieren hacerme una autoexclusion ya que he enviado mas de 78 correos al equipo de suporte y siempre me envían propaganda en vez de bloquearme la cuenta o hacerme una autoexclusion.

Por otra parte estoy en tratamiento de ludopatia y este casino no apoya a la gente que quiere dejar e juego!!!!! por tanto animo a todas las personas que vean este anuncio que lo denuncien para que le sea el juego a esta pagina en españa!!!!!

Y también puedo decir SIN NINGUNA DUDA QUE ES EL PEOR CASINO DE JUEGO OLINE.

Hello, Kamal.

Thank you very much for submitting your complaint. We completely understand that your situation is serious, and we appreciate that you are sharing your issue with the Casino Guru team. Could you provide us with evidence of your communication with the casino which you have mentioned, please? We will do everything we can to help.

Since you have mentioned the gambling problem, I would advise you to take a look at this article on our website. You may find some useful information there: https://casino.guru/problem-gambling.

Dear Kamal,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.