1Casi Casino - Jugador denuncia prácticas engañosas y pide reembolso.

There is no option for the casino mentioned above. I selected one at random, but it's a casino called Ichikaji, which offers a deposit bonus lottery known as Ichiban Kuji. It has four sections, each equally sized, with winning amounts ranging from 500 yen to 50,000 yen. When I inquired about the odds with chat support, I was told that, as you can see, there's a 1 in 4 chance (25%) of winning. I deposited 50,000 yen, and just before my balance ran out, I spun the lottery, but only won the minimum amount of 500 yen. I tried again and got the minimum amount once more. Thinking something was wrong, I asked two fellow online casino players who had also tried Ichiban Kuji, and everyone got the same result. When I contacted the casino, they confirmed the 1 in 4 odds but when I told them that everyone I knew only got the minimum amount (11 consecutive times at the minimum), they abruptly closed the chat and evaded further communication. When I reached out again, they changed their tune, saying the odds were different from what they initially stated and refused a refund, offering no apology and closing the chat quickly each time. Please help me get my money back. I can't forgive this scam casino.

上記の選択に該当カジノがありません。適当に選択しましたが、壱カジとゆうカジノですが、1番クジとゆう入金ボーナスがあり、4つのマスがあり広さは平等で、500円から50000円の当たりがあるものですが、チャットで確率を問い合わせたところ、見ての通り確4分の1（25%）で当たるとゆう案内だったので、50000円を入金し残高がなくなる少し前にそのくじを回したところ、最低額の500円だったのでもう一回回しましたが、また最低額でした。おかしいと思い、一番くじを紹介したオンカジ仲間2人に聞いたところ、みんな同じ結果でした。おかしいと思いカジノに問い合わせたところ、やはり4分の1確率だと答えたので、知り合いみんが最低額やったと（連続11回最低額）伝えるとチャットを閉じて逃げたので、改めて問い合わせると言うことを一転し確率通りではないと言い始め、返金しかねると言い、謝罪の一言もなく、毎回すぐチャットを閉じられます。なんとかお金を取り返してください。ほんとこの詐欺カジノ許せません。

Dear 6sbw78q8ms,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Additionally, could you please advise the exact URL of the casino website?

Best regards,

Dominika

I sent you a picture of the exchange of evidence. What is your site for? Get a Japanese person to take over. The Japanese translation is a mess. You were deceived, it's obvious from the picture, but if you're going to dismiss it as luck, then you guys have no value.

証拠のやりとりの画像送ったやろ。お前らなんの為のサイトだや。日本人担当と代われ。和訳がめちゃくちゃになってる。騙されたの、あの画像ではわかるのに、運の一言で終わらせるならお前ら存在価値ねえだろ

Dear 6sbw78q8ms, could you please provide a link to the casino website?

https://www.1casi.com/

Dear 6sbw78q8ms, I understand how frustrating this situation must be for you. However, without supporting evidence that something unfair is happening, we are unable to assist further. We require concrete proof to take any action.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding; I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.