1xBet Casino - El depósito del jugador está retrasado.

I am filing a formal complaint against 1xBet regarding a lost deposit. On January 26, 2026, I deposited 8700 TRY into my account via EcoPayz. Although the money was successfully withdrawn from my EcoPayz wallet, it has not been credited to my 1xBet player account for 4 days.

Player ID: 421049871

Transaction ID: 19853981651

Date: 26.01.2026

Amount: 8700 TRY

I have contacted 1xBet's live support and finance department numerous times. I provided them with the official transaction receipt and proof of payment from EcoPayz. Despite this, the support team continues to stall me with automated messages. Initially, they claimed the check would take up to 11 days, then later stated that this period was "indefinite" due to "a large number of requests".

A 4-day delay (and the threat of an 11-day wait) for digital wallet transactions like EcoPayz is completely unacceptable and suspicious. It appears the casino is deliberately withholding my money. I've tried to resolve this directly with them, but they refuse to provide a specific timeline or a valid technical reason for the delay.

I request your intervention to ensure 1xBet immediately deposits 8700 TRY into my account or provides a full refund to my EcoPayz wallet. I have attached proof of payment and screenshots of my conversation with their support team.

Thank you for your help.

Kind regards,

Unal

1xBet'e karşı kayıp bir para yatırma işlemiyle ilgili resmi bir şikayette bulunuyorum. 26 Ocak 2026 tarihinde EcoPayz aracılığıyla hesabıma 8700 TRY yatırdım. Paranın EcoPayz cüzdanımdan başarıyla çekilmesine rağmen, 4 gündür 1xBet oyuncu hesabıma yatırılmadı.

Oyuncu Kimliğim: 421049871

İşlem Kimliği: 19853981651

Tarih: 26.01.2026

Miktar: 8700 TRY

1xBet canlı destek ve finans departmanıyla defalarca iletişime geçtim. Onlara resmi işlem makbuzunu ve EcoPayz'den aldığım ödeme kanıtını sundum. Buna rağmen, destek ekibi beni otomatik mesajlarla oyalamaya devam ediyor. Başlangıçta çekin 11 güne kadar süreceğini iddia ettiler, daha sonra ise "çok sayıda talep" nedeniyle bu sürenin "belirsiz" olduğunu belirttiler.

EcoPayz gibi dijital cüzdan işlemleri için 4 günlük gecikme (ve 11 günlük bekleme tehdidi) tamamen kabul edilemez ve şüphelidir. Kumarhanenin paramı kasten alıkoyduğu anlaşılıyor. Bunu doğrudan onlarla çözmeye çalıştım, ancak gecikme için belirli bir zaman çizelgesi veya geçerli bir teknik neden sunmayı reddediyorlar.

1xBet'in 8700 TRY'yi derhal bakiyeme yatırmasını veya EcoPayz cüzdanıma tam bir geri ödeme yapmasını sağlamak için müdahalenizi rica ediyorum. Ödeme kanıtını ve destek ekibiyle yaptığım görüşmenin ekran görüntülerini ekledim.

Yardımınız için teşekkür ederim.

Saygılarımla,

Ünal

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’s credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Dear unalyesil,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru