1xBet Casino - El depósito del jugador se ha retrasado.

Good day! The casino has not credited the deposit since 01/21/2025. 100+ days have passed and they still respond with template answers.

Request number 3047037.

I'm so tired of this...

Добрый день! Казино не зачисляет депозит с 21.01.2025 года. Прошло 100+ дней и они до сих пор отвечают шаблонными ответами.

Номер обращения 3047037.

меня это так надоело...

Dear syyplay,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

What refund? What month are we talking about? 101 days have passed since the day I made a deposit. I asked you for help. And so that the 1xbet representative could give an answer

Какой возврат ? О каком месяце идёт речь ? 101 день прошёл с того дня, как я сделал депозит. Я к вам обратился за помощью. И что бы представитель 1хбет дал ответ

• Have you contacted your payment provider when you found out the deposit had not been credited to your casino account?
• What payment method did you use for depositing money into the casino?
• Have you made any successful deposits into this casino before?

I registered at the casino on 12/18/2018

During this time there were many deposits via bank card and cryptocurrency (mostly bank card)

This deposit has been made. The transfer was made by phone number (SBP)

The bank does not have the right to return funds without a reason, especially since more than 100 days have passed. In turn, I want to state that the 1xbet casino support has not done anything during this time, although they have a direct connection with the payment provider (processing). They do not even answer you here in the complaint

Я зарегистрировался в казино 18.12.2018

За это время было много депозит через банковскую карту и криптовалюту(в основном банковскую карту)

Данный депозит был сделан. Перевод был сделан по номеру телефону(SBP)

Просто так без причины банк не имеет право возвращать средства, тем более прошло уже больше 100 дней. В свою же очередь я хочу заявить, что поддержка казино 1хбет за это время ничего не сделала, хотя они имеют прямую связь с платёжным провайдером(процессинго). Они даже здесь в жалобе вам не отвечают

Thank you for your reply.

To proceed with your case, could you please forward me the following documents?

• deposit receipt
• screenshot of your transaction history in your casino account showing the missing deposit
• communication with your payment provider
• communication with the casino customer support
• bank statement starting from the date you made the transaction that has not been credited to your casino account until today

My email address is veronika.f@casino.guru. Thank you for your patience and cooperation.

Dear syyplay,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru