1xBet Casino - El jugador está experimentando retrasos en sus retiros de 1xBet.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you completed the full KYC verification process at this casino, or have you at least submitted any identity documents for verification?
• When was the last time the casino communicated with you regarding the status of the transactions you have not yet received?
• Has the casino provided you with any tracking numbers or transaction identifiers that you could use to contact your payment provider and inquire about the status of these transactions?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hey casino guru team,

Please solve my problem and give me a reply atleast..

Thank you for reaching out and I sincerely apologize for the delay in responding. We are currently managing over 1,100 active complaints. While we strive to reply as quickly as possible, it is not always feasible to address all messages immediately. We have a 7-day response window for each complaint and will always get back to you as soon as we can. Thank you for your patience and understanding.

Please forward me the communication between you and the casino customer support regarding the delay in processing your withdrawal requests at veronika.f@casino.guru.

Also, kindly specify the types of games you played to accumulate the winnings you've been trying to withdraw. Thank you for your cooperation.

Hello veronika,

Thanks for replying. I have send the communication between me and the customer support team of 1xbet and payment queries numbers on your email veronika.f@casino.guru

Please check it and solve my problem.

I have played cricket and tennis betting sports in 1xbet to accumulate the winnings or to withdraw the winnings ..

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear anuragtiwari1616,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika