1xBet Casino - El jugador se enfrenta a repetidos problemas de retirada de jugadores.

Hi there ive decided to play into this casino all my documents are verified, I made a deposit 100usd with my visa debit , after playing i decided to cash out 200usd back to the visa debit card I use to deposit i wait 24hrs and the payment wae decided I contact support they said to use another method i check airtm was available for both deposit and withdrawal they say to make a small deposit from the other method which I wish to use made 1usd deposit when I go to withdraw the airtm was unavailable after contact the support again they then ask to use another method how can this be so frustrating and unreasonable???

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with 1xBet Casino. Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers. Could you please advise if you have been informed about any alternative method to withdraw your winnings? Could you kindly confirm if you passed the full KYC verification? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Attila

Hi there i understand yes ny profile is fully verified also the verification, since I use my visa debit to deposit the withdrawal was rejected a few times they ask to try other methods as I mentioned before I check twice to make sure that both withdrawal and deposit was there for airtm I did a small deposit from my airtm account to the casino when I check for the withdrawal it was disabled, there is another option call sticpay but its only available for withdrawal and not deposit i try that and it didn't work they keep asking to use other methods but its still not available for the withdrawal only deposit please tell me the solution to this problem

Hi there this issue is taking longer than usual to resolve since the security team isn't responding to email for the past 2 weeks and the customer support isn't doing anything to fix the situation since its not in there hands I've decided to play out the winnings and delete the app never to use it again thanks for everyone's time u can go ahead and close the complaint-

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Johana000,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila

Dear All,

We have received confirmation from the player that the issue remains unresolved. However, no funds remained in the account, as the balance was subsequently played.

Dear Player,

I am sorry to hear that. While I understand that the situation may have been different had your withdrawal been processed successfully on the first attempt, we are unfortunately unable to request reimbursement of winnings that were later wagered and lost.

For this reason, this complaint will now be closed.

Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you encounter any issues with this or any other casino in the future.

Best regards,

Attila