1xBet Casino - El retiro del jugador se retrasa debido a la solicitud de documentación.

I have been trying to withdraw my money for 1 month. The casino notification message is "document request. Please contact the security team. Identity document." I have sent them a picture of the document by email but I have not received a response.

olen koittanut kotiuttaa rahojani 1kk ajan. kasinon ilmoitusviesti on "asiakirjapyyntö. ota yhteyttä turvallisuustiimiin. Henkilöllisyysasiakirja." olen toimittanut kuvan niille asiakirjasta sähköpostiste mutta minulle ei vastata.

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which documents did you submit to the casino for the verification of your account, and when exactly did you submit them?
• When was the last time the casino communicated with you regarding the verification of your account?
• Which games did you play to accumulate the winnings you are trying to withdraw?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply and cooperation.

Best regards

Veronika