1xBet Casino - Jugador solicita reembolso por depósito retrasado.

Hello There,

I am playing in 1xbet casino more then 1 year ago. I usually deposit 100 to 500 inr. Once I deposited almost 29000 inr last year. Recently on the date of 14 JAN 26, I deposited 10000 inr. I tried depositng multile times the same amonut but it got failed but at the time of 5.33 pm on 14 JAN 26 money deducted from my bank account.

But it was not credited to my gaming account on 1x casino. I waited some time hoping money will be credited to my gaming account. On the delay I raised a complaint in 1xbet and my querry no was 11877868. I waited 12 days to get it reviewed.

When the 1xCasino sopport reviewd my complaint.They acknowleded my transaction of 10000 inr. I was told my money of 10000 inr was deducted from bank side and will be refunded back to my bank account withitn 14 days. I waited 14 days to get my refund but dint get a refund of my money.

I was told to provide bank statement raising new query if money dint get refunded back. So I raised new complaint in querry no. 12580086 and provided related documents.

I am stil waiting to get refdund of my money Kindly help me to refund my money please.

Still they are not refunding back my money and there response to my problem is very careless. On chat they give prewritten relpies and on call they now dont recieve my phone, may be they put my number on the last of wait list.

I request casino guru to help me in this matter to get my refund as soon as possible. Currently I am in finanancial trouble. I borrowed the above amount on big interest and in this situation loosing this money will create extreme difficulties to me.

Thanks a lot !

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Dear vimal20,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Dear vimal20,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru