1xBet Casino - La retirada del jugador se ha retrasado más de un año.

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Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format?

Additionally, could you please advise when was your last communication with the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Attila

Hello Attila,

Thank you for your response.

The issue is not that my documents are still being reviewed. The problem is that I have been stuck in a verification loop for over a year without receiving any meaningful response from 1xBet's Security Department.

I have already provided all of the required documents in the correct format, including:

1) My updated, valid government-issued photo ID (to replace my expired one).

2) Additional verification documents (such as proof of residence) requested by the casino (sent directly to the Security Department and Info team).

I initially sent them using the iCloud email address that is registered on my 1xBet account. After being told that they were not receiving my iCloud emails, I resent everything from my personal Gmail account as well. Despite this, I have still not received any response from the Security Department. Last email i sent them was with all my complete valid documents was 4 days ago

My last communication with the casino was through their live chat and phone support. Unfortunately, they keep directing me back to the same Security Department email address, which has not responded to my emails. As a result, I have had no progress whatsoever despite repeatedly following their instructions.

At this point, I have done everything that has been requested of me. My account remains restricted from placing bets or making withdrawals solely because the Security Department has not processed or responded to my updated verification documents.

I am happy to provide any additional documents or proof directly to you or to 1xBet if requested. I respectfully ask that Casino Guru contact the casino and request that they manually review my submitted documents expediyiously so my verification can finally be completed and my balance of $1,100 CAD can be withdrawn.

Thank you for your assistance.

Thank you for your reply. Could you please forward all documents you provided to the casino for verification, along with any communication between you and the casino’s customer support?

You can send the information to my email address: attila.g@casino.guru.

Thank you very much for your patience and cooperation.

Hello molawuyi,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru