21 Casino - El jugador enfrenta problemas con el retiro.

Hello Sir,

I am unable to make a withdrawal.

Every time I try, I receive an error message indicating invalid details. However, I have filled in all the details correctly. I even attempted using a different bank account, yet it's still not working. I contacted customer service but did not receive a solution. I have also sent an email. Please help.

Hi sir

Hi Withdrawal nahi kar paa raha hu

Har baar mujhe error show ho raha h, invalid details bata raha hai par maine sabhi details sahi fill ki hai, bank account change karke bhi try kar liya phir bhi nahi ho raha, coustomer service se baat ki par kuch solution nahi mila, e-mail bhi kar diya please help

Dear ajay96360,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

1 this is my first withdrawal

2 kyc pending

3 without bonus deposit

Thank you very much for your reply, ajay96360. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear ajay96360,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.