7Signs Casino - El jugador cree que el reintegro se ha retrasado.

Hello, I requested my very first withdrawal on November 24, 2025. This was rejected six times, supposedly because my bank was refusing it. Since then, I've tried again and again, and each time I get the same answer: my bank is rejecting it.

My bank knows nothing about this.

However, I already received another payment into my account on November 24, 2025, but since then my bank keeps saying that it's rejecting the payments.

I have been waiting for processing since December 9, 2025, after the last attempt, and nothing is happening.

So, on December 17, 2025, I contacted the website's support team and was told that the finance department was working on it.

What can I do?

Hallo, ich habe die allererste Auszahlung am 24.11.25 brantragt diese wurde 6 mal abgelehnt angeblich würde meine Bank diese Ablehnen. Danach habe ich es immer wieder versucht und immer kommt die Aussage das meine Bank das ablehnen würde.

Meine Bank weiß davon nichts.

Ich habe aber am 24.11.25 schon eine andere Auszahlung auf mein Konto überwiesen bekommen seit dem kommt halt immer meine Bank würde die Zahlungen ablehnen.

Ich warte jetzt seit dem 09.12.2025 nach dem Letzten versuch auf die Bearbeitung da tut sich nichts.

Also habe ich eben am 17.12.2025 den Support der Seite angeschrieben und es kam die Aussage das die Finanzabteilung dran arbeiten würde.

Was kann ich tun?

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Michelle1610,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Michelle1610,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Michelle1610,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru