7Signs Casino - La retirada del jugador se retrasa.

Hello,

I have played at 7signs for about 6 months and had no issue.

Unfortunately my most recent withdrawal has been pending for 11 days. I have tried to resolve on live chat and have attached the transcript here. They simply state they are very behind, however support state they can't contact the finance team.

Unfortunately I can see others have started complaining here about the same issue.

Mediation or contacting your casino contact (If you have one) would be greatly appreciated.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear kellymagill,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

I have scheduled a follow-up for 3 days from now to check on the status of your withdrawal. Please notify us if your withdrawal is processed before then.

Thank you in advance for your patience and understanding.

Best regards,

Katarina

14 days would be Nov 14th.

The casino has not processed the withdrawal, like many others who are now popping up here.

I do not think waiting until the 14th will make much difference

Dear kellymagill, 

Thank you for the update. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise when exactly you made the last successful withdrawal and how many days it took to be processed? 
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

Could you please advise when exactly you made the last successful withdrawal and how many days it took to be processed? October the 7th took 5 days.

Could you please confirm that you have passed the KYC verification? I have played here for 6 months. I have never been asked for any and the section in my account says 'Not required'. I have had multiple deposits and withdrawals no issue.

Have you accumulated your winnings with or without an active bonus? No.

I have chased the casino on telegram and keep getting fobbed off. They continue to send multiple offers.

Still no withdrawal, 18 days now...

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear kellymagill,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Katarina