888 Casino PT - La solicitud de retiro del jugador ha sido denegada.

Money that wasn't returned to me because it was something that wasn't returned to me I think I'm entitled to my money by right

Dinheiro que não me foi devolvido pois foi algo q não me foi devolvido acho q por direito tenho direito ao meu dinheiro

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Dear Monicapinho,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with 888 Casino PT. I’m afraid I will need more information regarding your problem. Could you please elaborate?

• When did you initiate the withdrawal request?
• Have you received any further communication from the casino regarding your withdrawal?

I will be waiting for your reply patiently.

Best regards

Petra

Good afternoon By rights I think I should have what's mine I think I've already proved that this amount belongs to me

Boa tarde por direito acho que deveria de ter o que é meu acho que já dei provas em como esse valor me pertence

Thank you for your reply and for providing the previous details, Monicapinho.

Could you provide any additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

Dear Monicapinho,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you for your reply and for providing the previous details, Monicapinho.

Could you please post a screenshot of your withdrawal history here in this thread? As soon as we have the required documents, we can continue with the resolution of your issue.

Thank you again for your cooperation.

Dear Monicapinho,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru